Liudmyla

LIUDMYLA NOVITSKA
Ukraine | Phone: [open contact info](look above in the "contact info" section) | Email: [open contact info](look above in the "contact info" section)
Languages: Ukrainian (native), English (C1), Russian (C1)

PROFESSIONAL SUMMARY
Experienced travel, administrative and customer support specialist with 20+ years of experience in international organizations including the United States Embassy Kyiv and Peace Corps, as well as British and Swiss institutions.
Strong background in:
• hotel and travel reservations
• customer service and complaint handling
• booking systems and travel platforms
• coordination of international clients and staff
• administrative support in high-pressure environments
Seeking remote part-time (3–4 hours/day) position in:
• hotel / apartment guest support
• booking / reservations assistant
• customer support (English/Ukrainian)
• remote front desk / hospitality coordination

CORE SKILLS
• Hotel & travel reservations (air/rail/hotel)
• Customer service & guest communication (email/chat/phone)
• Booking management & itinerary coordination
• Complaint handling & problem resolution
• Administrative coordination & documentation
• High-level English communication (C1)
• Experience with international clients (US/UK/EU)
• Attention to detail & compliance with procedures

PROFESSIONAL EXPERIENCE
Travel Assistant
United States Embassy Kyiv | Kyiv, Ukraine
10/2023 – 10/2024
• Managed official travel arrangements and booking approvals system (E2 system)
• Coordinated accommodation and transport for international staff
• Communicated travel policies and provided guidance to staff
• Ensured compliance with government travel regulations
• Reconciled travel expenses and supported financial reporting

Administrative / Travel Assistant
Peace Corps | Kyiv, Ukraine
08/2010 – 09/2023
• Full travel coordination: flights, hotels, transport reservations
• Prepared travel authorizations and expense reports
• Maintained internal travel records and documentation
• Supported international staff and volunteers
• Ensured smooth logistics and problem resolution

Operations Manager
UK Visa Application Centre | Kyiv, Ukraine
08/2007 – 10/2009
• Managed daily operations and service quality
• Trained staff and ensured compliance with UK visa standards
• Monitored performance and customer service efficiency

Administration & Customer Service Roles
Including:
• British Embassy Kyiv
• British Council
• SWISS International Air Lines
• BP Ukraine / BP Amoco
Roles included:
• customer support and client communication
• handling complaints and service requests
• visa, hotel and travel coordination
• invoicing and administrative processing
• front-office and reception-type duties

EDUCATION
Kyiv National Linguistics University
Degree: English & Ukrainian Linguistics (EQF Level 7)

COURSES & CERTIFICATIONS
• Travel Policy & Travel Arranger (US Foreign Service Institute)
• SABRE GDS (airline reservation system/online course)
• Air Fares & Ticketing (online course)
• Customer Care & Complaints Management (SWISS Training Centre)
• Procurement & administrative systems training (CIPS, UK)

KEY VALUE FOR REMOTE HOSPITALITY ROLES
• 20+ years in international client-facing roles
• Strong hotel/travel booking background
• Experience with VIP and government clients
• Excellent written English communication
• High reliability and structured work style
• Ready for flexible part-time remote work