Jude

Jude Ken
Sales Manager & Customer Support Specialist
Vinnytsia| [open contact info](look above in the "contact info" section) |
Mobile: [open contact info](look above in the "contact info" section) | Telegram: @Judeken34

SUMMARY
I am an experienced Sales Manager and customer support professional with excellent communication skills and a strong
sense of responsibility. I thrive in team settings, take ownership of tasks, and consistently deliver high-quality results. Driven
and goal-oriented, I approach every opportunity with a positive mindset and a commitment to excellence.

WORK EXPERIENCE
Sales Representative
Top Hauling Company – Remote | Apr 2024 – Jul 2024
● Conducted outbound calls to potential clients, pitching logistics services and clarifying service details.
● Consistently closed 8–12 deals per week by building trust and addressing client objections.
● Proactively sourced leads using Google, ZoomInfo, and LinkedIn.
● Utilized Zoho CRM for tracking client interactions, managing pipelines, and submitting weekly report

Sales Representative
ImmediateEdge.ai – Kyiv | Jan 2024 – Mar 2024
● Contacted and qualified prospective clients, providing detailed information about financial services.
● Assisted clients through the registration process and account setup.
● Achieved up to 20 successful client conversions weekly.

Marketing Manager
Topar Ukraine – Vinnytsia | Jul 2022 – Jul 2023
● Educated customers about service offerings and provided onboarding support via email.
● Developed marketing content and managed client communication to boost engagement.

Client Manager
Abbival Ukraine – Vinnytsia | Jun 2021 – Jun 2022
● Educated customers about service offerings and provided onboarding support via email.
● Managed client relationships, responded to inquiries, and resolved complaints efficiently.
● Scheduled regular check-ins to ensure customer satisfaction and retention.
● Developed custom business solutions and advised clients on process optimization.

SKILLS
●
HTML, JavaScript, Adobe Photoshop, MySQL, CSS, Figma, JQuery, SASS, Handling objections, UI design, UX Design,
Creation of prototypes, Adobe Illustrator, JQuery UI, Jira, MS Excel, Critical thinking, Data visualization, Machine learning,
SQL, Python, Google Analytics, Conflict-free, Tableau, Preparation of technical specifications, Stress resistance, Ability to
analyze, Organizational skills, Team management, Management of CRM, Adaptability, Discipline, Flexibility, Conducting
negotiations.

EDUCATION
Vasyl stud Donetsk national university – 2018 - 2022
B.Sc, Business management,

INTERESTS
Salesforce · Zoho CRM · Lead Generation · Cold Calling · Customer Support · Objection Handling · Sales Closing · Client
Relationship Management · Communication · Negotiation · Teamwork · Adaptability · Microsoft Excel · Jira · Zendesk

LANGUAGES
● English - Fluent ●