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Work experience

Dispatcher

from 10.2022 to 04.2024 (1 year 6 months)
CARVAN DISPATCH-palmspring,CA(remote), Remote (Auto business and auto service)

y Responsibilities

Coordinated vehicle dispatch routes tailored to driver availability and regional demand

Delivered real-time shipping quotes to prospective customers, driving lead conversion

Processed and tracked secure payment transactions for service bookings

Maintained constant communication with drivers to ensure timely pickups and safe deliveries

Used tracking tools and software to monitor vehicles from origin to final destination

Provided updates to customers and managed expectations throughout the shipping process



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🏆 Key Achievements

📈 Increased customer satisfaction scores by 30% through timely updates and service reliability

💬 Successfully converted over 80% of inquiries into confirmed shipments through clear, persuasive communication

🚚 Managed dispatch and tracking of 50+ vehicles monthly with minimal delays or complaints

🔍 Identified process gaps and improved coordination workflows, reducing delivery issues by 25%

🏅 Commended by management for handling high-volume peak periods with speed and professionalism



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Sales representative

from 05.2019 to 10.2020 (1 year 5 months)
International Business Machines, Kyiv (IT)

Responsibilities:

Proactively identified and engaged potential clients through cold calls, emails, and live chat platforms

Delivered compelling product presentations and demos tailored to client needs

Managed the full sales cycle from lead generation to closing deals

Maintained accurate and up-to-date CRM records to track pipeline progress and customer interactions

Built strong, long-term client relationships to drive repeat business and referrals

Collaborated with marketing to optimize sales campaigns and promotional strategies

Met or exceeded monthly and quarterly sales targets consistently

Provided detailed reports on sales performance and market feedback to management



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Key Achievements:

💼 Increased monthly revenue by 35% within 6 months by optimizing outreach and follow-up processes

📈 Closed 70+ deals in one quarter, ranking among the top 5% of the sales team

🤝 Developed a lead qualification script that improved conversion rate by 22%

🌎 Successfully managed a portfolio of international clients across multiple time zones

📊 Introduced CRM automation workflows that saved over 10 hours/week in manual entry

🏆 Awarded “Top Performer of the Month” 4 times for exceeding targets and client satisfaction scores

Support manager

from 04.2018 to 05.2019 (1 year 1 month)
Cella Industries, Remote (Design)

Responsibilities:

Delivered first-line technical support via chat, email, and ticketing systems for software and connectivity issues

Diagnosed and resolved customer-reported problems while escalating complex cases to senior tech teams

Tracked, updated, and closed tickets efficiently while maintaining detailed documentation

Assisted in training new support agents and shared product knowledge across the team

Communicated with QA and engineering teams to relay bugs and feature feedback

Maintained user satisfaction through clear, empathetic, and technically accurate communication


Key Achievements:

Resolved 1,200+ tickets in the first year with a 95%+ customer satisfaction rate

Discovered and documented a recurring software bug that led to a permanent fix

Created a team troubleshooting guide that reduced handling time by 20%

Supported international users during key product launches, helping reduce issue backlogs

Contributed to a searchable FAQ database, reducing duplicate inquiries by 30%

Recognized as "Most Improved Support Agent" within the first 6 months

Education

Shebang institute of Engeenering

Software Engineering
Unfinished higher, from 2019 to 2023 (4 years)

Additional education and certificates

Data science for scientific Applications

2020_2022

Knowledge and skills

• Ability to work in multitasking mode
• Realtime Landscaping Architect
• Time management
• Maintenance of technical documentation

Language proficiencies

English — fluent

References

Gabriel Agbor

Gabriel Agbor

Project manager, CarlCare