Євген

YEVHEN TYKHONOV
CUSTOMER SUCCESS MANAGER /
ACCOUNT MANAGER
PROFILE
Results-driven Customer Success & Enterprise Account Manager with over 10
years of experience in B2B logistics, client relationship management, and high-
impact operations. Proven ability to optimize delivery processes, boost client
CONTACT retention, and drive revenue growth. Skilled in CRM usage, contract negotiation,
[open contact info](look above in the "contact info" section) delivery coordination, and cross-functional team leadership. Proficient in Polish,
[open contact info](look above in the "contact info" section) (telegram, English, Ukrainian, and Russian. Passionate about automotive tech and long-term
viber) client partnerships.
[open contact info](look above in the "contact info" section)
WORK EXPERIENCE
Warsaw, Poland
Senior logistics coordinator MAY 2023 - MAY 2025
EDUCATION KAD Group Logistics(USA - Remote)
Improved delivery efficiency by 12% and reduced operational costs
2009 - 2014 by 10% through optimized routing.
KHARKIV NATIONAL AUTOMOBILE
Negotiated customer contracts with better rates and delivery terms.
AND HIGHWAY UNIVERSITY
Coordinated cross-functional teams to achieve 97% on-time delivery.
Developed crisis management protocols, reducing service
Master of Mechatronis
disruptions by 7%.
Robotics and System
Managed high-volume delivery operations with focus on SLA
Engineering compliance and client satisfaction.
Handled compliance-related issues, re-establishing partnerships with
LANGUAGES clients.
Customer Success / Account Manager JUL 2022 - MAY 2023
Ukrainian (Native) United Logistics Trans Corp(USA)
English (С2 - mastery) Managed enterprise-level accounts (incl. 2 major meat plants),
boosting repeat business by 18%.
Polish (B2 - upper Led sales cycles from qualification to close, including proposals,
intermediate) negotiations, and contract execution.
Russian (C2 - mastery) Customized logistics solutions including temperature-controlled
routes and optimized delivery chains.
Maintained detailed CRM records to forecast sales and monitor
performance metrics.
Senior Logistics Coordinator JUL 2020 - JUL 2022
Wingo Transportation(USA - Remote)
Shortened average lead times by 15% via workflow optimization.
Achieved 96% on-time delivery rate through effective route
scheduling.
Built strong customer relationships, reaching 95% retention.
Identified and contributed to securing 3 high-value contracts.
Dispatch Team Lead JAN 2018 - MAY 2020
DVL Express(USA - Remote)
Managed and trained a team of junior dispatchers, improving team
output by 20%.
Reduced delivery errors by 12% through process quality control.
Ensured service accuracy and minimized delivery errors by 12%.
Streamlined routing to eliminate 8% of inefficiencies across US freight
operations.
Led client recovery efforts after service failures — re-established
cooperation with key customers by addressing critical delivery issues
and restoring trust.
KEY SKILLS
Customer Success Management
Contract Negotiation & Renewal
Route Planning
Optimization
Client Retention Strategy
Direct Sales
CRM Systems
ProTransport, Slack, Salesforce, Microsoft Teams, Outlook,
Microsoft Office
Cross-Functional Collaboration
Performance Metrics Analysis
Teamwork
Contract Management
Project Management
Data-Driven Decision Making
Commercial Proposals
Strong communication skills

ADDITIONAL INFORMATION

Technical Tools: TMS/WMS platforms, LoadConnect, Excel, AI tools
for workflow automation
Certifications: Heavy Haul Specialist (2017) / Hazmat Specialist (2017)
Supply Chain & Logistics Management | Online Course | 2022
Driver’s licence: B, C, CE, D

HOBBIES AND INTERESTS
Ukrainian-language automotive blogger (YouTube)
Video editing & content creation(DaVinci Resolve 18.6)
Exploring global cultures & multicultural teamwork