Інна

CONTACT
Kryvyi Rih, Ukraine
Inna Gordiienko
[open contact info](look above in the "contact info" section)
13051833029 Experienced an employee in the service sectorand expert
[open contact info](look above in the "contact info" section) administrative team member. Offers wealth of clerical and customer
[open contact info](look above in the "contact info" section)
service experience paired with self-motivation and critical thinking
skills to independently handle daily needs. Flexes easily between
changing demands and adapts to new processes and procedures.
SKILLS
• Customer Service
• Clean and tidy nature EXPERIENCE
• Client retention strategies
Reception Assistant
• Multitasking and
Mango Restaurant and Bar - Beijing , China
prioritisation
• Delivered polite, professional customer service to enhance
11/2022 - 04/2023

• High efficiency
business reputation through positive first impressions.
• Polite client care
• Met incoming customers with professional approach and provided
• Scheduling
friendly, knowledgeable assistance.
• Friendly customer service
• Maintained clean and orderly reception area to impress and
welcome visitors.
• Helped to enforce policies and procedures, proactively addressing
LANGUAGES
issues with management.
Ukrainian: First language • Was responsible for the work of booking tables and special events
English: B1
Restaurant Waiter
Intermediate Mango Restaurant and Bar - Beijing , China
• Maintained excellent customer satisfaction by providing friendly,
08/2020 - 03/2021

Russian: C2
attentive and proactive service.
Proficient • Stayed in-line with health and safety standards by deep cleaning
Chinese (Mandarin): A2 tables, chairs and menus after customer use.
• Informed guests of daily specials and menu offerings to facilitate
Elementary decisions on starters, entrees and desserts.
• Checked on designated tables at appropriate intervals to refill
drinks, respond to requests and receive customer feedback.

Receptionist
Club 1/3 - Beijing , China
• Maintained clean and orderly reception area to impress and
05/2018 - 02/2019

welcome visitors.
• Welcomed guests and clients in friendly, positive manner.
• Worked with international department and foreign guests.

Receptionist
Club 13 - Beijing , China
• Welcomed guests and clients in friendly, positive manner. Worked
03/2017 - 05/2018

with international department. I was responsible for the reception
of foreign guests
EDUCATION
03/2018 - 03/2019
A-Levels Chinese language
Institute of Fashion Technology - Beijing , China

09/2009 - 01/2014
Diploma of Higher Education Philology and journalism of
educational publications
National Pedagogical University - Kryvyi Rih, Ukraine

2024 - till now
Starting study IT and graphic desigh (3D Max, Revit,
Bluebeam Revu) - Ukraine, Kryvyi Rih