Катерина

Kateryna Strok
[open contact info](look above in the "contact info" section)
(825) 488-14-77
4618b 72 St. NW, Calgary, AB T3B 2L4

Sales Assistant
PROFILE
A highly motivated Sales Assistant with 10 years of experience in customer service and sales. Proven ability to use a consultative sales approach to understand and meet customer needs. A professional, energetic, and personable salesperson with experience completing sales, helping customers, and operating cash registers in a fast-paced environment. Reliable and efficient team player with excellent communication skills, attention to detail, and passion for building impactful customer relationships. A good learner and the ability to adapt quickly to new environments. Languages: English (Fluent), Ukrainian (Native), Russian (Fluent), French (Beginner).

RELATED WORK EXPERIENCE.
Bowness Liquor, Calgary
Sales Associate (June 2024 - Present)
• Assist customers with product selection, provide recommendations, and ensure excellent service.
• Performs all aspects of Liquor Store Clerk/Cashier functions including but not limited to; stocking, building displays and facing in an efficient and organized manner. Ensures display presentation and proper stock levels are maintained with respect to inventory on hand.
• Place orders for inventory based on sales trends and stock levels.

• Enter invoices into the inventory system and ensure pricing accuracy.

• Handle customer inquiries, returns, and complaints professionally.
• Responsible for all aspects of verifying product and quantities, once it has been received including, reviewing / verifying invoices, returns, transfers, claims and ensures proper storage of products.

Parcel Up, Ukraine
Customer Support Associate (August 2022 – February 2024)
• Responded to customer live chat messages as the 'first line' of customer support for Parcel Up company.
• Handled a range of issues related to Parcel Up products and services.
• Demonstrated computer skills for data entry and answered a wide variety of inquiries.
• Created, prepared, and delivered reports to various departments.
• Monitored employee and customer interactions to assess the quality of service.
• Provided seller support on refunds, posted feedback and policy changes.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Internet shop “Momma’s Baby”, Ukraine
Internet Sales Consultant (September 2016 – October 2019)
• Developed and maintained a comprehensive understanding of products, services and competitors to enhance sales presentations.
• Improved monthly sales with successful marketing, sales, and customer relations approaches.
• Corresponded with customers, including phone calls to address questions or complaints about products, policies, or shipping methods.
• Followed up with customers to ensure satisfaction.
• Gathered information in the CRM system about the customers and their orders.

Bayadera Logistics LTD, Ukraine
Sales Assistant (October 2014 – August 2016)
• Sold and promoted products to both existing and potential clients
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Developed and maintained a comprehensive understanding of products, services and competitors to enhance sales presentations.
• Performed needs analysis and cost-benefit analysis for clients
• Monitored competitors’ sales activities
• Supplied the management team with reports on customer needs or interests, potential new products or services, and competitive activities

Sunshine Paradise, Virginia Beach, USA
Sales Assistant and Cashier (May 2014 – September 2014)
• Assisted customers in locating products and provided information about product features and benefits.
• Maintained a clean and organized sales floor, including restocking shelves and arranging displays.
• Operated cash registers and handled transactions with precision.
• Collaborated with team members to achieve sales goals and targets.
• Stayed informed about product knowledge, promotions, and company policies.
• Assisted in inventory management, including receiving, counting, and stocking merchandise.

EDUCATION
Master’s degree in Translation (English and French), 2015-2017
National Academy of the State Border Guard Service of Ukraine named after Bohdan Khmelnytskyi, Ukraine