Кристина

Krystyna Kryvtsova
United Kingdom | [open contact info](look above in the "contact info" section) | 🇺🇦 Ukrainian & 🇷🇺 Russian | 🇬🇧 English

Objective
Motivated and detail-oriented professional with strong communication skills and experience
in fast-paced environments. Seeking a remote Customer Support position on a Ukrainian
platform to provide helpful, empathetic, and efficient assistance to users.

Key Skills
• Customer communication (email, chat, phone)
• Problem-solving & conflict resolution
• Data entry & report handling
• Basic CRM systems (CIRRUS experience)
• Quick learner & proactive approach
• Multitasking in high-pressure settings
• Microsoft Office, Google Docs, Slack, Trello
• Native Ukrainian & Russian speaker

Work Experience
Packhouse Support & CIRRUS Line Administrator
• Supported smooth operation of packing lines, managed CIRRUS system entries
• Tracked and reported issues related to labels, pallets, and orders
• Communicated with quality control and logistics departments
• Trained new staff on internal procedures and digital systems
QC Room Assistant (Quality Control)
• Assisted in product quality checks, supported documentation and compliance
• Provided feedback to line workers and team leads
• Maintained accurate records for traceability and audit

Education
Odesa State Agrarian University – Engineer of Geodesy (2021 – 2023)
National Aviation University – Engineering (unfinished) (2018 – 2021)

Languages
• Ukrainian – Native
• Russian – Native
• English – Pre-Intermediate (actively improving)

Additional Information
• Fast internet and a quiet space for remote work
• Strong emotional resilience and responsibility
• Looking for long-term growth in online support roles
References available upon request
Ready to start immediately, part-time