Марія

MARIIA KRAIOVA

PERSONAL WORK EXPERIENCE
Name Recruiter Jan 2024 - Present
Mariia Kraiova Global Fleet LLC, Remote job
Address Duties:
Rua Frei Barros 1 Esq 10 es Publication and promoting of the vacancy;
2410-035 Leiria
Finding the best candidates;
Phone number Screening resumes;
[open contact info](look above in the "contact info" section)
Performing interviews in English with recording them;
Email Coordinating interviews;
[open contact info](look above in the "contact info" section) Closing the position in terms.

I N T E R E S TS
Customer Service Representative Apr 2021 - Oct 2023
Singing Everest Transit Inc, Remote Job
Training Responsibilities:
Cooking ‑ Posting advertisement on Craiglist, Indeed, Facebook and other websites;
‑ Search for the drivers on different sources;
‑ Providing all the information about company and what we offer;
‑ Checking of drivers background before hiring (CDL);
‑ Performing Interwievs:
‑ Preparing documentation for hiring;
‑ HR manager within the company;
‑ Customer Support Specialist (providing timely updates to the customers via email
and chats);
‑ Provide internal communication on issues timely and efficiently;
‑ Working with spreadsheets for loads;
‑ Communicating in working chats via Teams, Outlook;
‑ Working in corporate program PCS (building trips and loads, adding drivers and all
information about them).

Customer Service Manager Jun 2020 - Mar 2021
Result Group, Cherkassy
Rsponsibilities:
- Search and selection of clients;
- Collecting documents and conducting interviews;
- Communication with customers (American market also) by phone;
- Ensuring continuous and uninterrupted customer service and providing full logistics
support;
- Professional and quick responses to customer requests by phone and e-mail;
- Ability to work in multitasking mode;
- High level of customer service.

Front Desk Administrator May 2018 - Apr 2020
UHM, Kyiv
Responsibilities:
- Checkin, checkout of the guests;
- Informing guests about hotel rules and services;
- Control of rooms payment by guests;
- Maintenance of internal documentation and execution of guest documents
(passports, receipts, checks);
- Accounting for the movement of the hotel's room stock (occupied and vacated
rooms);
- Storage of number keys and transfer of correspondence to the guests;
- Coordination of hotel services (for example, room cleaning);
- Control of visitors' baggage delivery to the room;
- Resolution of possible conflicts with the guests;
- Attracting guests to loyalty programs;
- Skills in CRM, with online systems as Booking, Expedia.com, Hotels;
- Work in the Servio hotel automation program.

E D U C AT I O N A N D Q U A L I F I C AT I O N S
Specialist Degree Sep 2010 - Jun 2015
Cherkassy State Technological University, Cherkassy
Linguistic Faculty.