For job seekers
Ukraine's #1 job service
  • File

Eric

Customer support representative

Considering positions: Customer support representative, Chat manager
Age: 24 years
City of residence: Kyiv
Ready to work: Remote
Considering positions:
Customer support representative, Chat manager
Age:
24 years
City of residence:
Kyiv
Ready to work:
Remote

Contact information

The job seeker has entered a phone number and email.

Name, contacts and photo are only available to registered employers. To access the candidates' personal information, log in as an employer or sign up.

You can get this candidate's contact information from https://www.work.ua/resumes/14379199/

Uploaded file

Quick view version

This resume is posted as a file. The quick view option may be worse than the original resume.

Nsude Eric Kamsiyochukwu
Customer service Rep/Manager
[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) Male 8119043219

Eric Nsude @EricNsude

Professional Experience
CryptoPunks, Community Moderator 2021 – 2023
Moderated a Web3 Discord community of over 50,000 members.
Delivered support, enforced rules, and assisted with NFT and
wallet-related inquiries.
Key Achievements:
• Resolved 50+ daily user inquiries during high-traffic
events
• Identified and removed scam/spam accounts
• Led Q&A sessions and simplified onboarding for new
members
• Collaborated with a global team to ensure community
safety.

Sentinel, Customer support assistant 02/2023 –
Provided virtual support for NFT project. Handled email/chat 12/2023
inquiries, order issues, and roadmap education.
Key Achievements:
Maintained fast-paced response time for all tickets
•

Improved satisfaction across multiple client accounts
•

Mincent&co, Sales and outreach manager 2020 – 2021
Supported the sales team with outreach, lead generation, and
onboarding. Managed CRM data and email campaigns.
Key Achievements:
Onboarded 20+ clients via follow-up and demos
•

Tracked interactions with Google Sheets
•

Boosted email open/reply rates through improved outreach.
•

Education
University of Nigeria, Nsukka, B.Engr in Electrical Engineering 2019 – 2024
Enugu, Nigeria
Skills
Customer Support & Issue Resolution Community Moderation
Sales Support & Lead Follow-Up User Onboarding & Digital
Communication
Remote Work Efficiency
CRM
Excel
Zendesk
Intercom
Kommo

More resumes of this candidate

Sales manager

Considering positions: Sales manager, Sales representative, Dispatcher, 1 more position

Remote

Nsude Eric Kamsiyochukwu Sales Manager Male 8119043219 Eric Nsude @EricNsude Professional Experience CryptoPunks, Community Moderator 2021 – 2023 Moderated a Web3 Discord community of over 50...

Similar candidates

All similar candidates

Candidates at categories

Candidates by city

Compare your requirements and salary with other companies' jobs:
The candidate's resume is posted at https://www.work.ua/resumes/14379199/