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VITALII MYKHALYK
CONTACT
[open contact info ](look above in the "contact info" section)
[open contact info ](look above in the "contact info" section)
[open contact info ](look above in the "contact info" section)013678226
EDUCATION
2018 - 2024 Cybersecurity
Lviv Polytechnic National University , Lviv
Master's degree
EXPERIENCE
March 2023 - Customer support representative, Risk management
August 2023 Namecheap, Lviv
- Checked suspicious user transactions to identify fraudsters, and based on the
received data applied measures, including complete blocking of the account. This
process sometimes included the processing of the client's personal data
- Dealt with the process of refunding money to debtors, as well as refunding money
to clients in case of such a need
- Participated in the settlement of disputes between the company and the bank
regarding the return of funds to the client, providing thorough arguments based on
documented evidence and the company's "Terms and Conditions"
- Handled customer requests related to payment verification, account access, and
other topics
- Was engaged in checking clients using phone calls to determine the liquidity of
account manipulations
HARD SKILLS
CI/CD & DevOps Tooling: GitHub, Bash, Terraform, Ansible
Cloud & Container Platforms: AWS (EC2, S3, IAM ), Docker
Networking
SOFT SKILLS
Responsibility
Quick learner
Sociability
Stress tolerance
LANGUAGES
English - Pre-Intermediate
Ukrainian - Native
CONTACT
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EDUCATION
2018 - 2024 Cybersecurity
Lviv Polytechnic National University , Lviv
Master's degree
EXPERIENCE
March 2023 - Customer support representative, Risk management
August 2023 Namecheap, Lviv
- Checked suspicious user transactions to identify fraudsters, and based on the
received data applied measures, including complete blocking of the account. This
process sometimes included the processing of the client's personal data
- Dealt with the process of refunding money to debtors, as well as refunding money
to clients in case of such a need
- Participated in the settlement of disputes between the company and the bank
regarding the return of funds to the client, providing thorough arguments based on
documented evidence and the company's "Terms and Conditions"
- Handled customer requests related to payment verification, account access, and
other topics
- Was engaged in checking clients using phone calls to determine the liquidity of
account manipulations
HARD SKILLS
CI/CD & DevOps Tooling: GitHub, Bash, Terraform, Ansible
Cloud & Container Platforms: AWS (EC2, S3, IAM ), Docker
Networking
SOFT SKILLS
Responsibility
Quick learner
Sociability
Stress tolerance
LANGUAGES
English - Pre-Intermediate
Ukrainian - Native
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The candidate's resume is posted at https://www.work.ua/resumes/14382487/