Nwafor

Nwafor Sheila

Sales, customer representative,
Full-time, part-time.

Age:30 years

City of residence:Kyiv, Ukraine

Ready to work:Remote

Contact information
Address:Kyiv
Phone number:[open contact info](look above in the "contact info" section)

Email address: [open contact info](look above in the "contact info" section)

SUMMARY
A confident and highly organized administrative professional conversant with busy office and reception environments, rapidly assimilating and learning processes related to in-house operations, consistently supporting employers which has resulted in fast-track advancement to more senior positions. One with a knack for excellence, and great experience in business development, Customer Relations and sales. One with the ability to work individually and as/in a team, ability to foresee possible challenges and proffer solutions, ability to multitask and work under pressure.

Work experience
Customer Support representative (remote)
February 2024 – November 2024
Zepto
Duties
Taking incoming calls and orders from customer
Taking, filing and transferring complaints
Follow up and calls to appropriate department for complaint resolution
Data collection and analysis to suit customer needs

Online Customer Support Assistant (remote)
December 2022 – January 2024
Fuze Beverages
Duties
Help customers with purchases
Giving price list and quotations to assist customers
Take enquiries and complaints calls
Followed up om delivery of drinks to customers
Processing customer payments

Customer Support representative (remote)
July 2022 – November 2022
Adetula Opticals
Duties
Sales of optical equipment
Handle customer quotation and pricing
Follow up on items purchased for reviews and implement strategies for better customer experience
Developing and maintain relationships with key clients
Solve customer related problems

Education
Madonna University
Optometry
2012 to 2018 (5 years).

Knowledge and skills
Canva, Management skills, MS Office, Opera, Adobe
Shopify, Selar, Customer Relations, Sales, Research and data collection

Language proficiencies
English ─ fluent

References
Dr. Ojidoh Chris C.
Consultant Plastic and Reconstructive surgeon
National Orthopaedic Hospital Igbobi, Lagos
[open contact info](look above in the "contact info" section), [open contact info](look above in the "contact info" section)