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KSENIIA VALCHUK [open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)
Senior Project Manager / Program Manager [open contact info](look above in the "contact info" section)

SUMMARY:
I’m a proactive and analytical professional with an agile mind that thrives on finding creative solutions to complex
challenges. I bring a unique perspective to program management, always looking several steps ahead to align
project delivery with strategic goals. For me, the most fulfilling aspect of my work is orchestrating all the moving parts
to achieve impactful outcomes that exceed expectations. Recognized for building teams and being a trusted advisor,
I’m driven by continuous improvement and turning challenges into opportunities.

WORK EXPERIENCE:
Project Manager / Program Manager
Descartes Systems Group, Amersfoort, The Netherlands – January 2022 - Present

A NASDAQ listed, global SaaS company providing logistics and supply chain solutions, with annual revenues of
approximately €500 million and over 2,200 employees.

- Led a cross-functional team of 11 FTEs (7 business consultants, 2 technical consultants, and 2 project
managers) within the Professional Services team to deliver a portfolio of 70+ projects and changes annually,
managing a €1.8M annual budget.
- Directed the design and execution of a 3-year, €7.5M strategic roadmap for the company’s largest account,
including a flagship €950K project; established structured governance, risk tracking, and multi-phase alignment
to ensure program-level success.
- Maintained consistent delivery performance through customer reorganizations and internal shifts in an
account historically marked by high Project Manager turnover.
- Served as the primary interface between internal teams and client leadership, providing weekly updates to
the VP of EMEA Professional Services, to ensure alignment, execution, and ongoing optimization. Actively
contributed to quarterly business reviews with the customer, delivering insights on program performance, risks,
and strategic alignment.
- Delivered ad-hoc analysis to support leadership in decision-making.

Project Manager
Cenosco, The Hague, The Netherlands – May 2017 - December 2021

A software company partnered with Shell to develop smart engineering tools (SaaS) for the oil and gas sector. 75
employees, €6 million in annual turnover.

- Planned and established a 9-member support team from the ground up, defined team structure, created
role descriptions, led interviews and hiring, and managed the team’s day-to-day operations. Implemented new
communication workflows, internal policies, and quality control standards to ensure service excellence.
- Contributed to forecasting and business review cycles; supported decision-making through data-backed
reporting and KPI tracking.
- Managed the development of web and mobile applications for the healthcare sector using Scrum and Agile
methodologies.
- Delivered software implementations, data migrations, and product onboarding projects in the oil and gas
industry, focusing on driving customer adoption and value realization.
- Streamlined software upgrade projects, acted as the primary liaison to define project scope and priorities,
and maintained transparency by sharing project data, reports, and dashboards with stakeholders daily.
Demand and Production Planner
InterGreen, Honselersdijk, The Netherlands – October 2016 - May 2017
A flower supplier for Tesco retail stores in Europe. One of the largest companies in Dutch Flower Group, 350 employees, €160 million yearly turnover.
- Developed several production and demand planning tools in Excel to automate daily processes.
- Used some of the Six Sigma principles to reduce the probability of errors and wrong input in the daily process.
- Informed all relevant stakeholders and parties locally and internationally.

SKILLS:
Hard Skills: Tools:
Strategic Roadmapping, Program Governance and Planning, MS Office and 365, MS Project, SharePoint,
Risk Management and Mitigation, Forecasting, Stakeholder Atlassian Apps (Jira, Confluence), Slack, Zendesk,
Engagement, Change Management, Project Portfolio Freshservice, GitHub, Aha!, DevOps, SAP, Power BI
Management, Budget and Resource Allocation, Data-driven
Decision Making

Soft Skills: Certifications:
Leadership, Communication, Critical Thinking, Problem Solving, Professional Scrum Master
Team and Relationship-builder, Peacemaker, Adaptability, PRINCE2
Decision-making

EDUCATION:
Rotterdam School of Management, Erasmus University Rotterdam, The Netherlands

2015 - 2016 Master of Science in Supply Chain Management
2012 - 2015 Bachelor of Science in International Business Administration
Minor “Port Management and Maritime Logistics”
Honors Program “Grand Challenges: Sustainability, Responsibility, Leadership”
Future Leaders Exchange (FLEX) program (USA)

2011 – 2012 10-months extensive work in cross-cultural groups (>50 nationalities), delivering presentations,
organizing fundraisers for different causes

LANGUAGES:
Native: Ukrainian, Russian
Fluent: English
B1: Dutch, Italian

AWARDS:
United States Department of State: Certificate of Outstanding Volunteer Service
The President’s Volunteer Service Award: for making a difference through volunteer service (USA)

HOBBIES:
Traditional and Digital Art - drawing and painting (multiple awards, working on organizing the charity auction)
Swimming (personal record: 5 km)
Certified Sommelier (WSET L2)
Finance and Investing
Hiking