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Customer support representative
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My core competencies include quick learning, excellent interpersonal, wri en, and verbal communica on skills, and
great me management. Commi ed to delivering excep onal results.
EDUCATION
Georgian National University, Tbilisi, Georgia FUTA High School, Akure, Nigeria
Present MBBS (Hons) 2012 - 2016
Federal University of Technology, Akure, Nigeria Impact High School, Akure, Nigeria
2018-2021 2016 - 2018
WORK EXPERIENCE AND VOLUNTEERING ACHIEVEMENTS
Virtual Assistance and Administrative Support (Upwork, LinkedIn) : 2022 - Ongoing
• Provided customer communication, calendar management, data entry, and quality control
MOVER Magazine - Sales Manager ( June - August 2022)
• Worked independently to onboard prospective clients in Europe, America, and the United Arab Emirates,
intending to promote themselves or their brand in an international digital and print magazine.
• Established, developed, and maintained business relationships with current customers who were mainly
Sanitydesk Inc Kyiv,Ukraine - Customer Support (November 2021- May 2022)
• Utilized interpersonal and communication skills while providing exceptional customer service and
offering advice in a professional and ef icient manner
• Worked towards call targets and Key Performance Indicators (KPIs), essentially making up to 70 daily
calls to customers per shift.
• Initiated scripts through copywriting to yield more engagement between the company representatives
and the clients through various communication channels.
Borderlands, Kyiv Ukraine - Volunteer (2022)
• Worked with a team to help move Ukrainians and foreigners to neighbouring countries and connect
them with Humanitarian Organisations and Individuals during the Russian 2022 Invasion of Ukraine.
• Helped provide welfare information via phone calls and Live location applications for Housing,
Safety locations, and/or Food supplies to Individuals who stayed to protect Ukraine
Relevant Skills: Data entry, EMR handling, spreadsheet management, work low tracking
Software Skills: Microsoft Of ice (Excel, PowerPoint), CRM (Zendesk, Con luence, JIRA), MailChimp
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