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Олена
HR бізнес-партнер
- City:
- Lviv
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OLENA TEREKH
Lviv, Ukraine | [open contact info ](look above in the "contact info" section) | [open contact info ](look above in the "contact info" section)
LinkedIn: [open contact info ](look above in the "contact info" section)
PROFILE
Strategic and empathetic HR professional with a strong background in employee experience, people
management, and cross-functional collaboration. Proven track record of driving engagement, supporting organizational
change, and translating data into actionable strategies.
CORE SKILLS
HR Business Partnership, Employee Experience & Engagement, Performance & Talent Management,
Organizational Development, Stakeholder Management, Coaching & Development, Change Management, Data-driven
Decision Making, Project & Transition Management
PROFESSIONAL EXPERIENCE
Corporate Employee Experience Analyst
Nestlé Business Services | Lviv | 2023 – Present
• Act as a strategic partner to HR and business leaders on employee listening and engagement initiatives.
• Lead global employee survey execution and insights analysis, ensuring alignment with business priorities.
• Translate employee feedback into targeted actions and support change management initiatives.
• Collaborate with cross-functional teams to enhance employee experience and culture.
Team Leader, CRC (Customer Relationship Center)
Nestlé Business Services | Lviv | 2020 – 2023
• Led a team of 20+ delivering high-quality service and people support to global markets.
• Co-created and rolled out engagement and development strategies that improved morale and performance.
• Managed stakeholder relationships, ensuring effective communication and service delivery.
• Supported career growth through coaching, mentoring, and development planning.
• Led financial forecasting and business continuity planning for the department.
CRC Specialist / Senior CRC Specialist
Nestlé Business Services | Lviv | 2017 – 2019
• Acted as a key point of contact between Nestle markets and internal service teams.
• Conducted KPI monitoring, root cause analysis, and drove continuous improvement initiatives.
• Provided training and mentorship during new service transitions.
EDUCATION
Master’s Degree in Business & Finance Consulting – Banking University, 2018 – 2019
Bachelor’s Degree in Finance and Credit – Banking University, 2014 – 2018
LANGUAGES
English – Professional Working Proficiency
Ukrainian – Native
Lviv, Ukraine | [
LinkedIn: [
PROFILE
Strategic and empathetic HR professional with a strong background in employee experience, people
management, and cross-functional collaboration. Proven track record of driving engagement, supporting organizational
change, and translating data into actionable strategies.
CORE SKILLS
HR Business Partnership, Employee Experience & Engagement, Performance & Talent Management,
Organizational Development, Stakeholder Management, Coaching & Development, Change Management, Data-driven
Decision Making, Project & Transition Management
PROFESSIONAL EXPERIENCE
Corporate Employee Experience Analyst
Nestlé Business Services | Lviv | 2023 – Present
• Act as a strategic partner to HR and business leaders on employee listening and engagement initiatives.
• Lead global employee survey execution and insights analysis, ensuring alignment with business priorities.
• Translate employee feedback into targeted actions and support change management initiatives.
• Collaborate with cross-functional teams to enhance employee experience and culture.
Team Leader, CRC (Customer Relationship Center)
Nestlé Business Services | Lviv | 2020 – 2023
• Led a team of 20+ delivering high-quality service and people support to global markets.
• Co-created and rolled out engagement and development strategies that improved morale and performance.
• Managed stakeholder relationships, ensuring effective communication and service delivery.
• Supported career growth through coaching, mentoring, and development planning.
• Led financial forecasting and business continuity planning for the department.
CRC Specialist / Senior CRC Specialist
Nestlé Business Services | Lviv | 2017 – 2019
• Acted as a key point of contact between Nestle markets and internal service teams.
• Conducted KPI monitoring, root cause analysis, and drove continuous improvement initiatives.
• Provided training and mentorship during new service transitions.
EDUCATION
Master’s Degree in Business & Finance Consulting – Banking University, 2018 – 2019
Bachelor’s Degree in Finance and Credit – Banking University, 2014 – 2018
LANGUAGES
English – Professional Working Proficiency
Ukrainian – Native
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The candidate's resume is posted at https://www.work.ua/resumes/14457793/