Інеса

Inesa Tavshavadze
Summary Work Experience
Customer Success & Account Customer Success
Manager with 7+ years of Manager Emedia Oct 2022
experience in digital to Aug 2024
advertising, client onboarding,
Extended pool of brokers
and campaign management.
Skilled in building long-term Managed invoicing and ensured timely
partnerships, managing cross- payment collection
functional teams, and Created and edited rich media assets
optimizing service quality. using external tools
Trilingual (English, Russian, Actively participated in up-sales process
Ukrainian), tech-savvy, and and campaign planning
results-driven. Analysed performance and optimised
service quality
Contact Info
LinkedIn Profile:
Customer Support Specialist
[open contact info](look above in the "contact info" section)
J2 Global
[open contact info](look above in the "contact info" section) Sep 2020 to Jul 2022
t.me/sugartheyang
Provided technical support via email, chat,
and phone
Assisted clients with product selection and
Key Skills:
setup
Customer Onboarding & Retention Handled invoicing and implemented client
Digital Advertising & CMP retention strategies
Management
Campaign Planning & Budget Account manager/Head of Advertiser
Tracking Relations
Partner Relationship Management Jungletap
Upselling & Cross-functional Nov 2014 to Feb 2020
Communication
Team Leadership & Time Recruited and integrated new advertising
Management
partners
Education Oversaw project development and

Specialist in English philology, ensured
Faculty of Romance and strategic alignment
Germanic Philology — Odesa Controlled service quality and optimized
I.I.Mechnikov National partner performance
University 2007 - 2012 Managed invoicing and ensured timely
payment collection
Languages
English advanced
Russian native
Ukrainian native