Samuel

Edikan Samuel
Sales & Customer Support Specialist
📍 Budapest | 📞 [open contact info](look above in the "contact info" section) | ✉️ [open contact info](look above in the "contact info" section)
PROFESSIONAL SUMMARY
Results-driven sales and customer service professional with 4+ years of
experience in high-volume outbound calling, lead conversion, CRM
management, and cross-border scheduling. Proven track record of exceeding
sales targets, improving team efficiency, and delivering high-quality customer
experiences in fast-paced environments.

EXPERIENCE
Sales & Customer Support Specialist
TechVill Appliance Repair – North America
Jan 2024 – Jul 2025

●​ Made 50–60+ daily calls to warm inbound leads, converting service
inquiries into booked appointments.
●​ Delivered persuasive sales pitches tailored to appliance type, urgency,
and region, driving strong close rates.
●​ Matched customer needs to pricing tiers (Common, High-End,
Commercial) and handled brand classification accurately.
●​ Scheduled technicians across the U.S. and Canada, offering same-day
or next-day availability.
●​ Maintained CRM records and followed up to close leads.
●​ Quoted services professionally and handled objections with clarity.
●​ Consistently exceeded sales targets while delivering excellent
customer experiences.

Sales/Ticketing Manager​
Active Planet – Cyprus Aug 2023 – Jan 2024​
​
Boosted ticket sales by 30% YoY through strategic campaigns.
●​ Streamlined ticketing operations, improving efficiency by 50%.
●​ Built and maintained key client relationships.
●​ Resolved customer issues promptly and effectively.
●​ Monitored sales performance and optimized workflow with CRM tools.
Lead Generation / Sales Specialist​
DBB Software – Poland
May 2022 – Jul 2023

●​ Conducted product demos and overcame objections with technical
clarity.
●​ Collaborated with marketing to refine pitch strategies, boosting
conversion by 75%.
●​ Maintained pipeline via CRM and consistent lead generation.
●​ Stayed on top of market trends and client feedback.

Sales / Account Manager
Testelium – Ukraine
Nov 2020 – Mar 2022

●​ Led market research to refine client acquisition strategy.
●​ Managed full client lifecycle from onboarding to retention.
●​ Closed sales through strong needs assessments and negotiation.
●​ Worked cross-functionally to deliver solutions and exceed
expectations.
​
Lead Generation / Sales Manager
London-based Publisher & Tech Community – Budapest
Feb 2019 – Oct 2020
●​ Coached a small sales team and monitored KPIs.
●​ Increased conversions through tailored campaigns and customer
targeting.​
Built client trust via consultative selling and reliable service.

EDUCATION
Kharkiv National Medical University
(Bachelor’s Degree – in progress or completed)

SKILLS
●​ Customer Service & Retention
●​ High-Volume Telemarketing
●​ Lead Qualification & Prospecting
●​ CRM (Salesforce, Pipedrive, Custom)
●​ B2B Sales & Negotiation
●​ Email & Chat Sales Communication
●​ Appointment Scheduling
●​ Microsoft Office Suite
●​ Team Collaboration
●​ Inbound/Outbound Sales