Ukraine's #1 job service
Samuel
Lead generation manager
- Considering positions:
- Lead generation manager, Sales manager
- Age:
- 29 years
- City of residence:
- Kharkiv
- Ready to work:
- Kharkiv, Remote
Contact information
The job seeker has provided: Phone numberEmailMessenger
Name, contacts and photo are only available to registered employers. To access the candidates' personal information, log in as an employer or sign up.
You can get this candidate's contact information from https://www.work.ua/resumes/14528644/
Uploaded file
Quick view
version
This resume is posted as a file. The quick view option may be worse than the original resume.
Customer retention Manager
Edikan Samuel
Address: Budapest · Email address: [open contact info ](look above in the "contact info" section) · Phone number: [open contact info ](look above in the "contact info" section)
SOCIAL LINKS (WEBSITE)
Bold Profile:
SUMMARY
Dynamic and results-driven professional with extensive experience in lead generation, sales, and customer
support. Proven track record of driving revenue growth and enhancing customer satisfaction through strategic
account management and effective sales techniques. Eager to leverage my skills in a collaborative environment to
contribute to team success and exceed organizational goals. Passionate about building lasting client relationships
and optimizing sales processes.
EXPERIENCE
LEAD GENERATION/RETENTION MANAGER | Jul 2025 — Jul 2026
Delta high End Appliances - United States
Analyzed market trends, enhancing lead quality and conversion rates.
Collaborated with sales teams to streamline lead handoff processes.
Conducted A/B testing on outreach methods, improving response rates by 15%.
Established partnerships, expanding lead sources and market reach.
Implemented retention strategies, increasing customer loyalty by 25%.
Developed targeted campaigns, boosting lead generation by 30%.
Fostered relationships with key clients, resulting in a 20% upsell rate.
LEAD GENERATION SPECIALIST | Mar 2025
Saas Founders (Part time) - Kyiv , Ukraine
Conducted market research to identify potential leads and target audiences. Developed and maintained lead
generation campaigns through various digital channels. Created engaging content for email marketing campaigns
to attract prospective clients. Analyzed campaign performance data to refine lead generation techniques
continuously. Developed a strategy for targeted outreach campaigns to maximize lead generation efficiency.
Applied lead-generating methods in a high number of cold calls per day. Implemented A and B testing techniques
to determine which messaging was most effective at generating leads.
SALES & CUSTOMER SUPPORT SPECIALIST | Jan 2024 — Jul 2025
TechVill Appliance Repair - North America
Made 50–60+ daily calls to warm inbound leads, converting service inquiries into booked appointments.
Delivered persuasive sales pitches tailored to appliance type, urgency, and region, driving strong close rates.
Matched customer needs to pricing tiers (Common, High-End, Commercial) and handled brand classification
accurately. Scheduled technicians across the U.S. and Canada, offering same-day or next-day availability.
Maintained CRM records and followed up to close leads. Quoted services professionally and handled objections
with clarity. Consistently exceeded sales targets while delivering excellent customer experiences.
SALES/TICKETING MANAGER | Aug 2023 — Jan 2024
Active Planet - Cyprus
Boosted ticket sales by 30% YoY through strategic campaigns. Streamlined ticketing operations, improving
efficiency by 50%. Built and maintained key client relationships. Resolved customer issues promptly and
effectively. Monitored sales performance and optimized workflow with CRM tools.
SALES / ACCOUNT MANAGER | Nov 2020 — Mar 2022
Testelium - Ukraine
Led market research to refine client acquisition strategy. Managed full client lifecycle from onboarding to
retention. Closed sales through strong needs assessments and negotiation. Worked cross-functionally to deliver
solutions and exceed expectations.
LEAD GENERATION / SALES MANAGER | Feb 2019 — Oct 2020
London-based Publisher & Tech Community - Budapest
Coached a small sales team and monitored KPIs. Increased conversions through tailored campaigns and customer
targeting. Built client trust via consultative selling and reliable service.
EDUCATION
Kharkiv National Medical University | M.D.
Med | Sep 2015 - Jun 2021
Graduated with honors, achieving a top 10% class ranking.
SKILLS
Customer service and retention High-volume telemarketing
Lead qualification and prospecting CRM management (Salesforce, Pipedrive)
B2B sales and negotiation Email and chat communication
Appointment scheduling Microsoft Office Suite proficiency
Team collaboration Inbound and outbound sales strategies
Target audience identification Outbound calling techniques
Upselling Strategies
ACHIEVEMENTS
Boosted ticket sales by 30% YoY through strategic campaigns. Streamlined ticketing process, improving
efficiency by 50%.
REFERENCES
Reference available upon request
Edikan Samuel
Address: Budapest · Email address: [
SOCIAL LINKS (WEBSITE)
Bold Profile:
SUMMARY
Dynamic and results-driven professional with extensive experience in lead generation, sales, and customer
support. Proven track record of driving revenue growth and enhancing customer satisfaction through strategic
account management and effective sales techniques. Eager to leverage my skills in a collaborative environment to
contribute to team success and exceed organizational goals. Passionate about building lasting client relationships
and optimizing sales processes.
EXPERIENCE
LEAD GENERATION/RETENTION MANAGER | Jul 2025 — Jul 2026
Delta high End Appliances - United States
Analyzed market trends, enhancing lead quality and conversion rates.
Collaborated with sales teams to streamline lead handoff processes.
Conducted A/B testing on outreach methods, improving response rates by 15%.
Established partnerships, expanding lead sources and market reach.
Implemented retention strategies, increasing customer loyalty by 25%.
Developed targeted campaigns, boosting lead generation by 30%.
Fostered relationships with key clients, resulting in a 20% upsell rate.
LEAD GENERATION SPECIALIST | Mar 2025
Saas Founders (Part time) - Kyiv , Ukraine
Conducted market research to identify potential leads and target audiences. Developed and maintained lead
generation campaigns through various digital channels. Created engaging content for email marketing campaigns
to attract prospective clients. Analyzed campaign performance data to refine lead generation techniques
continuously. Developed a strategy for targeted outreach campaigns to maximize lead generation efficiency.
Applied lead-generating methods in a high number of cold calls per day. Implemented A and B testing techniques
to determine which messaging was most effective at generating leads.
SALES & CUSTOMER SUPPORT SPECIALIST | Jan 2024 — Jul 2025
TechVill Appliance Repair - North America
Made 50–60+ daily calls to warm inbound leads, converting service inquiries into booked appointments.
Delivered persuasive sales pitches tailored to appliance type, urgency, and region, driving strong close rates.
Matched customer needs to pricing tiers (Common, High-End, Commercial) and handled brand classification
accurately. Scheduled technicians across the U.S. and Canada, offering same-day or next-day availability.
Maintained CRM records and followed up to close leads. Quoted services professionally and handled objections
with clarity. Consistently exceeded sales targets while delivering excellent customer experiences.
SALES/TICKETING MANAGER | Aug 2023 — Jan 2024
Active Planet - Cyprus
Boosted ticket sales by 30% YoY through strategic campaigns. Streamlined ticketing operations, improving
efficiency by 50%. Built and maintained key client relationships. Resolved customer issues promptly and
effectively. Monitored sales performance and optimized workflow with CRM tools.
SALES / ACCOUNT MANAGER | Nov 2020 — Mar 2022
Testelium - Ukraine
Led market research to refine client acquisition strategy. Managed full client lifecycle from onboarding to
retention. Closed sales through strong needs assessments and negotiation. Worked cross-functionally to deliver
solutions and exceed expectations.
LEAD GENERATION / SALES MANAGER | Feb 2019 — Oct 2020
London-based Publisher & Tech Community - Budapest
Coached a small sales team and monitored KPIs. Increased conversions through tailored campaigns and customer
targeting. Built client trust via consultative selling and reliable service.
EDUCATION
Kharkiv National Medical University | M.D.
Med | Sep 2015 - Jun 2021
Graduated with honors, achieving a top 10% class ranking.
SKILLS
Customer service and retention High-volume telemarketing
Lead qualification and prospecting CRM management (Salesforce, Pipedrive)
B2B sales and negotiation Email and chat communication
Appointment scheduling Microsoft Office Suite proficiency
Team collaboration Inbound and outbound sales strategies
Target audience identification Outbound calling techniques
Upselling Strategies
ACHIEVEMENTS
Boosted ticket sales by 30% YoY through strategic campaigns. Streamlined ticketing process, improving
efficiency by 50%.
REFERENCES
Reference available upon request
Similar candidates
-
Lead generation manager
Dnipro, Kyiv , more 5 cities -
Partnership Manager, Lead Generation, SDR
Remote -
Lead generation manager
Lviv, Remote -
Lead generation manager (Content, Sales, Service)
Remote -
Lead generation specialist
Remote -
Lead generation manager
Remote
Compare your requirements and salary with other companies' jobs:
The candidate's resume is posted at https://www.work.ua/resumes/14528644/