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Work experience

Operation manager

from 03.2025 to 07.2025 (5 months)
NDA, Kyiv (Non-profit and charitable organizations)

- Coordinated operational support for 9+ startup teams during the acceleration program, managing communications, scheduling, and stakeholder alignment;

- Helped organize and facilitate 50+ educational and mentoring sessions (lectures, 1:1 consultations, pitch coaching), ensuring structured learning and investment readiness for startups;

- Provided administrative and operational support for the accelerator team, including organizing meetings, collecting and structuring data, and routing startup requests;

- Screened 25+ startups and partners through structured calls and interviews, resulting in a refined selection of potential third-batch participants and a pipeline of relevant external collaborations;

- Built and maintained the program’s digital infrastructure (EducateMe, Notion, Pipedrive, SharePoint, Zoom) to streamline team operations and enhance the learning experience for 9 startup teams.

Head of the Case Management Department

from 10.2022 to 02.2025 (2 years 5 months)
Neopalymi, Kyiv (Non-profit and charitable organizations)

- Designed and implemented a case-based patient support system, ensuring high-quality care for 250+ patients per year;

- Configured Airtable CRM system for patients’ data management, progress tracking, medication management, and feedback collection;

- Recruited and onboarded 20+ case managers. Developed an efficient training program to help new team members adapt, ensuring high performance of patient support;

- Led a team of 9 case managers, ensuring timely case handling, maintaining quality control, and supporting complex cases;

- Gathered patients’ feedback through structured surveys and interviews to identify areas for improvement;

- Coordinated partnership with 20+ medical clinics, overseeing patients transfers, monitoring treatment quality, and ensuring clinics received necessary medications;

- Set up the organization's Knowledge Base and Google Workspace, created a structured, secure digital platform for all key materials of organization;

- Established the MVP of psychological support division at Neopalymi, recruited and onboarded nine qualified psychologists, and implemented an efficient system for patients applications, appointment scheduling and feedback collection.

Knowledge and skills

• MS Office
• PC User
• Jira
• Communicability
• Stress Management
• Management of CRM
• Ability to analyze
• Management skills
• Flexibility
• Google Workspace
• Notion
• Trello
• Stress resistance
• Responsibility
• Ability to quickly learn new information
• Adobe Creative Suite
• Organizational skills
• Risk management
• Project planning

Language proficiencies

English — above average