Наталія

NATALIIA PYSMENNA
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🔗 Linkedin / Natalia Pysmenna

EDUCATION
Kyiv National Linguistics University
Degree in Pedagogics, English and German
English – Upper Intermediate
German – Basic
Ukrainian, Russian – Native

SOFT SKILLS HARD SKILLS
Communication Project Administration
Customer Service Project Coordination
Stakeholder Management Procurement & Vendor Management
Planning & Prioritization Budget Planning & Monitoring
Attention to Detail Contract Administration
Adaptability Reporting & Documentation
OBJECTIVE

Project Administration and Operations professional with 10+ years of experience coordinating complex
administrative processes, managing budgets, procurement, reporting, contracts, and cross-functional
teams. Experienced in working within international organizations and diplomatic environments,
supporting operational excellence, ensuring compliance, and improving internal processes. Seeking to
contribute strong organizational, analytical, and communication skills as Project Administrator at the
Embassy of the Kingdom of the Netherlands.

PROFESSIONAL EXPERIENCE

Head of Division – ESTA Property Management (Sep 2025 – Present)
• Coordinate day-to-day operations for a premium residential complex Tetris Hall, ensuring
timely delivery and compliance with quality standards.
• Plan and monitor operational budgets, procurement activities, and contract implementation.
• Coordinate contractors, service providers, technical teams, and external stakeholders.
• Prepare reports, operational updates, and analytical summaries for property owners.
• Introduce new reporting formats and optimize administrative procedures.
• Organize procurement tenders and evaluate supplier proposals (cost-effective solutions).
• Monitor project implementation, maintenance schedules, and risk mitigation activities.
• Ensure compliance with safety regulations, internal procedures, and service level standards.
• Supervise multidisciplinary staff and coordinate cross-functional cooperation.
• Handle residents' requests and resolve operational issues through effective communication.

Leasing Supervisor – U.S. Embassy in Kyiv (Nov 2024 – Mar 2025)
 Managed real estate operations and oversaw the leasing program.
 Conducted market research, prepared lease agreements and approval documents.
 Maintained property files and electronic records in line with internal standards.
 Supervised a team of two realty clerks and ensured timely lease-related payments.
 Oversaw lease modifications and contract management.
Revenue Manager – ESTA Holding (Feb 2024 – Oct 2024)
 Screened potential tenants and negotiated lease agreements.
 Managed lease documentation, renewals, and communications.
 Provided tenant support and ensured contract compliance.
 Budgeting and financial analysis (CF and P&L); used 1C software.
 Coordinated with property service companies and agencies.

Data Manager – Right to Protection Charitable Fund (Jul 2022 – Jan 2024)
 Consolidated and analyzed regional data on human rights and humanitarian issues.
 Produced analytical reports for the Donor on weekly and monthly basis in English
 Conducted data quality control within the IDPs CRM system.
 Coordinated with monitors and supported development of data tools and procedures.
 Monitored regional humanitarian developments and provided timely updates to
management.

Property Manager – ESTA Property Management (Jan 2014 – Dec 2021)
 Coordinated multidisciplinary operational projects.
 Managed procurement and contractor performance.
 Developed budgets and monitored expenditures.
 Prepared reports for senior management.
 Coordinated cross-functional teams.
 Improved administrative procedures and internal processes.

Administrative Manager – ESTA Property Management (Nov 2010 – Dec 2013)
 Acted as primary point of contact for tenants.
 Used “Intalev: Corporate Management” software to streamline operations.
 Managed property budgets and conducted financial analyses.
 Supervised external service vendors.
 Drafted lease agreements and coordinated provider contracts.
 Maintained the building in excellent operational and aesthetic condition.

REFERENCES

Anastasia Kliatska Natalia Bilyk
Operations Supervisor, U.S. Embassy in Kyiv Protection Associate, UNHCR Ukraine
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Tatiana Kuranda Kateryna Turenok
Facility Manager, Visa Ukraine Ltd Senior Data Manager, Right to Protection CF
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Tatyana Sanchenko
CEO, ESTA Property Management
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