Emmanuel

Emmanuel Ukaobasi
Mr.
Motivated and detail-oriented professional seeking to expand my skills and experience in customer service, sales, and logistics . I
thrive in challenging environments that foster growth and allow me to make meaningful contributions to organizational success.

EDUCATION
[open contact info](look above in the "contact info" section)
m Doctor of medicine
Vinnytsia National Medical University
09/2021 - Present, VINNYTSIA,UKRAINE
[open contact info](look above in the "contact info" section) ( viber &
telegram)

Vinnytsya, Ukraine WORK EXPERIENCE
Sales Representative & Invoice Manager
SKILLS Jesoj Trading Company Ltd.
06/2018 - 02/2020,
Microsoft Office Suite Achievements/Tasks
Built and maintained customer relationship by understanding needs, resolving issues, and
providing tailored solutions.
CRM System( Zendesk,
Freshdesk) Delivered persuasive sales presentations and engaged in effective negotiation to increase
conversions.
Generated detailed sales and performance for upper management.
Shopify & E-commerce
Tools Managed accurate and timely invoicing for all goods services, ensuring correctness of customer
data and payment records.

Google Sheets & Google
Workspace Dispatcher
Efficient Express
11/2021 - 10/2022,
Strong Attention to
remote
Details
Achievements/Tasks
Dispatched and coordinated up to 10-15 trucks daily, optimizing and maximizing driver
Excellent efficiency.
Communication &
Maintained 24/7 communication with drivers to provide real-time routing,issue resolution, and
Interpersonal Skills
layover coordination.
Tracked hours of service to plan legal driving shifts, optimizing driver schedules accordingly.
Built strong relationships with brokers and shippers relationship, leading to repeat business and
improved load access.
LANGUAGES Monitored shipments, statuses, and ensured timely pickups and deliveries.
English- native
Full Professional Proficiency Customer Service Manager
Callnovo
03/2023 - 05/2025,
remote
INTERESTS Achievements/Tasks
Delivered professional customer support in English via phone, email, and live chat for
Reading international e-commerce and SaaS clients.
Handled 60+ customer interactions daily across chat, email, and phone with a focus on first-
Table tennis contact resolution.
Accurately documented customer interactions and issue resolution using CRM system.
Traveling Collaborated with QA managers and teams leads to continuously improve customer satisfaction
(CSAT) and first-contact resolution (FCR) metrics.
Artificial Intelligence Met and exceeded performance metrics, including average handling time , customer satisfaction
scores, and resolution time.