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Yevhenii Kuzminchuk
Customer Support Agent
[open contact info ](look above in the "contact info" section) | [open contact info ](look above in the "contact info" section) | https://github.com/MoonTiger8Zheka8
ABOUT ME
I have a lot of experience in communicating with Americans regarding trucking and billing services. I have just left my previous company due to the project switching to AI solution. I have a high-end PC and two monitors that I work from. I am able to start as soon as possible. Looking for a remote position
SKILLS
English: C1
Languages and Frameworks: C#, C++, JavaScript, TypeScript, Java, SQL, Kotlin, Python
Infrastructure and delivery: AWS, Azure.
Other tools: Unity, Canva, GIMP.
EXPERIENCE
Customer Support Agent
• Simply Contact Aug 2025 – Present
• Diagnosed and resolved billing issues for 1500+ international customers monthly via phone, managing refunds, billing questions, and subscription services.
Traffic ticket specialist
• Drive Safe Consulting Feb 2026 – Jun 2026
• Coordinated payment of traffic tickets and liaised with legal counsel for 50+ truck drivers monthly, managing all communications and documentation remotely.
Сomputer milling machine operator
• RODORS Sep 2022 – Aug 2024
• Operated and serviced Rover A 12/15/18 machine to engrave custom designs on varied wooden doors and parts over 2 years, coordinating design files independently.
PROJECTS
Integrated software development environment in the ASAMPL 2.0 language. Development environment and text editor | TypeScript
Worked in pair to create a compilator and development environment for ASAMPL 2.0 language. The project was an extension to Visual Studio Code as a part of the education at KPI
EDUCATION
National Technical University of Ukraine 'Kyiv Polytechnic Institute' Kyiv, Ukraine
Bachelor's Degree, Computer Software Engineering · GPA: 98/100 Sep 2020 – Jul 2025
Customer Support Agent
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ABOUT ME
I have a lot of experience in communicating with Americans regarding trucking and billing services. I have just left my previous company due to the project switching to AI solution. I have a high-end PC and two monitors that I work from. I am able to start as soon as possible. Looking for a remote position
SKILLS
English: C1
Languages and Frameworks: C#, C++, JavaScript, TypeScript, Java, SQL, Kotlin, Python
Infrastructure and delivery: AWS, Azure.
Other tools: Unity, Canva, GIMP.
EXPERIENCE
Customer Support Agent
• Simply Contact Aug 2025 – Present
• Diagnosed and resolved billing issues for 1500+ international customers monthly via phone, managing refunds, billing questions, and subscription services.
Traffic ticket specialist
• Drive Safe Consulting Feb 2026 – Jun 2026
• Coordinated payment of traffic tickets and liaised with legal counsel for 50+ truck drivers monthly, managing all communications and documentation remotely.
Сomputer milling machine operator
• RODORS Sep 2022 – Aug 2024
• Operated and serviced Rover A 12/15/18 machine to engrave custom designs on varied wooden doors and parts over 2 years, coordinating design files independently.
PROJECTS
Integrated software development environment in the ASAMPL 2.0 language. Development environment and text editor | TypeScript
Worked in pair to create a compilator and development environment for ASAMPL 2.0 language. The project was an extension to Visual Studio Code as a part of the education at KPI
EDUCATION
National Technical University of Ukraine 'Kyiv Polytechnic Institute' Kyiv, Ukraine
Bachelor's Degree, Computer Software Engineering · GPA: 98/100 Sep 2020 – Jul 2025
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The candidate's resume is posted at https://www.work.ua/resumes/14605075/