Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/14609602/

Work experience

Customer service manager

from 11.2023 to 04.2025 (1 year 6 months)
Health nutrition llc, Дистанційно (Готельно-ресторанний бізнес)

Assisting with sales and upselling
Assisting with the development and implementation of customer service policies and procedures
Participating in ongoing training and development to stay up-to-date on company products, services, and policies
Providing feedback to management on ways to improve the customer experience

Customer support representative

from 05.2020 to 12.2025 (5 years 8 months)
Netevia, Дистанційно (Фінанси, банки, страхування)

Responding to customer inquiries via phone, email, or live chat
Troubleshooting technical issues and helping customers resolve problems
Handling customer complaints and escalations in a professional and timely manner
Maintaining accurate and up-to-date customer records
Identifying and suggesting solutions to improve the customer experience

Education

Kharkiv National University

BSc Computer Science
Higher, from 2019 to 2022 (3 years)

Knowledge and skills

• Доброзичливість
• Microsoft Copilot
• Data management
• Kwiga
• MS Word
• MS PowerPoint
• MS Excel
• MS Office
• Internet User
• Canv
• Активний продаж
• Комунікабельність
• Прямий продаж
• Receiving incoming calls
• Basecamp
• Room reservation
• Conducting online chats
• Harvest
• Ведення CRM
• MS Project
• Reservations on Booking.com
• Google Workspace
• Material and technical support
• Technical support
• Fast typing

Language proficiencies

• English — advanced
• Ukrainian — average

Additional information

Hi! I am a customer service specialist with communication, teamwork, and leadership skills. I am highly organized, detail-oriented, and I am comfortable working independently or as part of a team.

I am excited to contribute my skills and knowledge to a dynamic and forward-thinking company. With a passion for problem-solving and collaboration, I believe that I am well-suited to your company.

I look forward to the opportunity to discuss how I can contribute to the success of your company.