Veronika

Veronika Prusakova
WORK EXPERIENCE
Date of birth: 22/06/2004 Valmieras Olimpiskais centrs Valmiera
Nationality: Latvian
Customer service specialist
28/06/2021 – 26/07/2021
Support reps interact with customers on a variety of channels such as
CONTACT phone, email, and social media, and ensure that all valid customer concerns
are being dealt with immediately
 Kauguru pagasts, Valmieras
novads Kletnieki Valmieras Olimpiskais centrs Valmiera, Latvia
LV-4224 Valmiera, Latvia
Customer service specialist
(Home)
27/04/2022 – 26/05/2022
[open contact info](look above in the "contact info" section) Support reps interact with customers on a variety of channels such as
 phone, email, and social media, and ensure that all valid customer concerns
om are being dealt with immediately

 [open contact info](look above in the "contact info" section)
SIA "Dino Zoo" Valmiera, Latvia

Customer service specialist
06/03/2023 – 18/04/2023
Welcome customers as they enter the store. Answer questions and handle
consumer concerns, escalating them to management as needed. Handle
customer refunds. Receiving, processing, and organizing deliveries

Ta' Tereza In Manwel Dimech Sliema, Malta

Front desk receptionist
11/11/2023 – 22/12/2023
Welcome guests and handle check-ins/check-outs.
Manage reservations and cancellations.
Answer questions and provide information.
Coordinate with housekeeping and other departments.
Solve guest problems or pass them to the manager.

Jekabpils hospital outpatient department Jekabpils, Latvia

Front desk receptionist
15/01/2024 – 14/04/2024
Greet patients and visitors warmly.
Answer phone calls and direct them appropriately.
Register patients and update medical/insurance info.
Schedule and manage appointments.
Maintain patient records and assist with paperwork.
Direct patients to the right departments.
Use hospital software and ensure confidentiality

EDUCATION AND TRAINING
01/09/2016 – 30/05/2020 Valmiera
General education Valmieras Pargaujas state gymnasium

01/09/2020 – 27/06/2024 Valmiera, Latvia
Secondary education, profession - customer service
specialist Valmiera vocational education and training school

LANGUAGE SKILLS
MOTHER TONGUE(S): Latvian
Other language(s):
Russian

Listening C2
Spoken production C2
Reading C2
Spoken interaction C2
Writing C2

English

Listening C1
Spoken production C1
Reading C1
Spoken interaction C1
Writing C1

German

Listening A2
Spoken production A2
Reading A2
Spoken interaction A2
Writing A2

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

SKILLS
Microsoft Word Microsoft Powerpoint Microsoft Office Social Media (Instagram, Twitter, Facebook, Zoom Etc.)
Microsoft Excel MS office / Office 365