Альона

Resume

Personal Information

Ilkevych Alona
Phone: [open contact info](look above in the "contact info" section)
Email: [open contact info](look above in the "contact info" section)

Professional Summary
Highly organized and detail-oriented professional with over 5 years of experience in logistics, HR,
Payment Resolution Team, and accounting, as well as 6 months as a Complaints Agent. Strong
ability to manage workflows, communicate effectively, and ensure smooth operations within
diverse teams. Proficient in Excel spreadsheets and CRM systems. Known for being responsible,
punctual, and highly communicative. Looking to grow as an HR Specialist, Compliance Officer, or
Customer Support Representative. I enjoy problem-solving and providing efficient solutions.
Available for on-site work in Cherkasy or remotely, preferably in a daytime shift, with a desired
salary starting from 1000 EUR.

Work Experience

Logistics / HR / Payment Resolution Team / Accounting Specialist
Logistic Company | 5 years

• Managed logistics operations, ensuring timely and cost-effective deliveries
• Handled HR-related tasks including recruitment, onboarding, and employee support
• Processed accounting documentation and maintained accurate financial records
• Worked in Payment Resolution Team, resolving payment-related issues and optimizing
workflows

Complaints Agent
6 months

• Handled customer complaints and inquiries with professionalism and empathy
• Resolved issues efficiently to maintain high customer satisfaction
• Recorded and analyzed recurring problems to improve service quality
Education
Master’s Degree in Translation
Bohdan Khmelnytsky National University of Cherkasy

Skills
• Proficient in Excel spreadsheets and CRM systems
• English – B2 level (strong conversational skills)
• Communication, problem-solving, and time-management
• Highly responsible, organized, and punctual

Additional Information
• Open to full-time opportunities in HR, Compliance, or Customer Support
• Preferably daytime shifts
• Available to work on-site in Cherkasy or remotely
• Desired salary range: from 1000 EUR
• Adaptable to new tools, systems, and workflows