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Igor
Customer support representative
- Considering positions:
- Customer support representative, IT-спеціаліст, Менеджер чата, Менеджер роботи з клієнтами, Оператор ПК
- Age:
- 31 years
- City:
- Kyiv
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Igor Pavlovsky
Phone: [open contact info ](look above in the "contact info" section) E-mail: [open contact info ](look above in the "contact info" section)
SUMMARY
A highly motivated and fast-learning professional with strong written English skills (B2 level),
capable of freely engaging in written dialogue and quickly formulating thoughts. Possessing
proven experience in effective customer communication through online correspondence and
previous call center work. My technical background, acquired through education and QA
training, enables me to rapidly understand and troubleshoot software issues. I'm
characterized by high attention to detail, an analytical mindset, and the ability to easily
assimilate new information, ready to apply these skills immediately to provide high-quality
customer support.
EXPERIENCE
Chatter | Dating Agency | Kyiv | July 2023 - April 2024
● Effectively managed online correspondence with clients in English, providing
information and responding to their inquiries in a prompt manner.
● Freely formulated thoughts and maintained dialogue in chat, demonstrating strong
written communication skills and quick responsiveness.
● Resolved common user questions, requiring attention to detail and the ability to
quickly find solutions.
Internal Accounting Specialist | TOV RUSH, Lviv | July 2016 – May 2023
● Processed data via an item object viewer.
● Classified data using the Infor SCE management tool.
● Performed filtering/sorting to generate monthly/annually inventory reports.
● Created pivotal tables in Excel.
● Developed Excel formulas for data classification.
● Generated reports based on graphs and charts.
● Created document templates.
SKILLS
● Languages: Ukrainian (Native), Russian (Native), English (B2 - High level of written
communication, fluent in written dialogue, quick to formulate thoughts)
● Communication & Support: Online Customer Correspondence (Chat), Call Center
experience, Inquiry Resolution, Active Listening, Basic Conflict Management.
● Learning & Adaptability: Fast Learner, Quick Information Assimilation, Adaptability to
New Tools and Processes.
● Software & Tools: Jira, Postman, MS Office (Word, Excel), Google Chrome, Mozilla
Firefox, Edge, Infor SCE.
● Operating Systems: Windows, Linux (basic understanding), macOS, iOS, Android.
● General Skills: High Attention to Detail, Analytical Mindset, Logical Thinking,
Problem-Solving (including technical issues), Teamwork, Organization.
● Technical Background: Understanding of application architecture, basic software
testing principles.
EDUCATION
● Software Tester Course, IT Step Academy
● Master's Degree in Mechanical Engineering, National Transport University of Kyiv |
2016
● Engineer Technologist, National Transport University of Kyiv | 2015
GOALS
I am seeking an opportunity to apply my experience in effective written customer
communication and analytical skills in the field of technical support, particularly in a project
that demands fast learning and a deep understanding of software products. My aim is to
provide high-quality support, resolve complex technical inquiries, and advocate for customer
perspectives within the company, contributing to product enhancement and user satisfaction.
I am eager to develop my skills further and make a significant contribution to the team's
success.
Phone: [
SUMMARY
A highly motivated and fast-learning professional with strong written English skills (B2 level),
capable of freely engaging in written dialogue and quickly formulating thoughts. Possessing
proven experience in effective customer communication through online correspondence and
previous call center work. My technical background, acquired through education and QA
training, enables me to rapidly understand and troubleshoot software issues. I'm
characterized by high attention to detail, an analytical mindset, and the ability to easily
assimilate new information, ready to apply these skills immediately to provide high-quality
customer support.
EXPERIENCE
Chatter | Dating Agency | Kyiv | July 2023 - April 2024
● Effectively managed online correspondence with clients in English, providing
information and responding to their inquiries in a prompt manner.
● Freely formulated thoughts and maintained dialogue in chat, demonstrating strong
written communication skills and quick responsiveness.
● Resolved common user questions, requiring attention to detail and the ability to
quickly find solutions.
Internal Accounting Specialist | TOV RUSH, Lviv | July 2016 – May 2023
● Processed data via an item object viewer.
● Classified data using the Infor SCE management tool.
● Performed filtering/sorting to generate monthly/annually inventory reports.
● Created pivotal tables in Excel.
● Developed Excel formulas for data classification.
● Generated reports based on graphs and charts.
● Created document templates.
SKILLS
● Languages: Ukrainian (Native), Russian (Native), English (B2 - High level of written
communication, fluent in written dialogue, quick to formulate thoughts)
● Communication & Support: Online Customer Correspondence (Chat), Call Center
experience, Inquiry Resolution, Active Listening, Basic Conflict Management.
● Learning & Adaptability: Fast Learner, Quick Information Assimilation, Adaptability to
New Tools and Processes.
● Software & Tools: Jira, Postman, MS Office (Word, Excel), Google Chrome, Mozilla
Firefox, Edge, Infor SCE.
● Operating Systems: Windows, Linux (basic understanding), macOS, iOS, Android.
● General Skills: High Attention to Detail, Analytical Mindset, Logical Thinking,
Problem-Solving (including technical issues), Teamwork, Organization.
● Technical Background: Understanding of application architecture, basic software
testing principles.
EDUCATION
● Software Tester Course, IT Step Academy
● Master's Degree in Mechanical Engineering, National Transport University of Kyiv |
2016
● Engineer Technologist, National Transport University of Kyiv | 2015
GOALS
I am seeking an opportunity to apply my experience in effective written customer
communication and analytical skills in the field of technical support, particularly in a project
that demands fast learning and a deep understanding of software products. My aim is to
provide high-quality support, resolve complex technical inquiries, and advocate for customer
perspectives within the company, contributing to product enhancement and user satisfaction.
I am eager to develop my skills further and make a significant contribution to the team's
success.
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The candidate's resume is posted at https://www.work.ua/resumes/14690095/