Samuel

Samuel Asuzu
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)

Location: Coimbra, Portugal.
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Professional Summary

Customer-focused support and sales professional with extensive experience in live chat,
phone, and email support across multiple industries. Skilled in issue resolution, relationship
building, and exceeding performance goals. Proven track record in customer care, technical
support, and sales with a commitment to personalized service and achieving high customer
satisfaction. Fluent in English and Portuguese, with conversational skills in Turkish and
Ukrainian.

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Skills

• Customer Service: Proficient in live chat, phone, and email support with a
focus on efficiency and empathy.
• Sales & Upselling: Adept at identifying customer needs, recommending
products, and building client relationships.
• Technical Proficiency: Experienced with CRM systems, ticketing tools, and
Microsoft Office.
• Communication: Clear, professional, and empathetic communicator, able to
handle high-stress situations effectively.
• Multilingual Abilities: Fluent in English, Portuguese, and conversational in
Turkish and Ukrainian.

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Professional Experience

Foundever Portugal English Customer Advisor April 2023 – March 2025

• Delivered world-class service to Airbnb users by handling inquiries and
complaints through phone and email.
• Managed high volumes of concurrent tasks with accuracy, achieving a
customer satisfaction rate of 95%.
• Created customized, accurate responses to resolve issues promptly, ensuring
positive client experiences.
Vantage Connect Solutions Customer Support Specialist March 2021 –
February 2023

• Handled customer inquiries via live chat and email, maintaining a satisfaction
rate of 95%.
• Trained new team members, leading to a 15% improvement in overall team
performance.

PrimeWave Technologies Live Chat Support Agent January 2019 – February
2021

• Resolved technical issues on PrimeWave’s platform with an 80% first-contact
resolution rate.
• Collaborated with the sales team to cross-sell products, contributing to a 20%
increase in sales.

BrightPath Group Sales Representative May 2018 – December 2019

• Built and maintained client relationships, achieving 120% of sales targets in
2018.
• Conducted product presentations, provided solutions, and closed accounts,
resulting in 30% annual sales growth.

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Education

Doctor of Medicine Uzhhorod National University, Ukraine 2019 – 2025

Senior Secondary School Certificate Living Word Academy Secondary, Nkwerre,
Nigeria 2014 – 2017

Junior Secondary School Certificate Living Word Academy Secondary, Nkwerre,
Nigeria 2011 – 2014

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Languages

• English: Native Speaker
• Portuguese: Intermediate (B2)
• Igbo: Native Speaker
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