Serhii

Prykhodko Serhii
Date of birth: 22.09.2001
E-mail: [open contact info](look above in the "contact info" section)
Phone: [open contact info](look above in the "contact info" section)
Telegram: @Drymbarr
Zhytomyr

About myself
I will try to find the most effective approach to the consumer. I have experience working with clients both online and offline. My background includes pharmacy work and online customer service management for international companies that based in Ukraine, where I specialized in client support and CRM systems. I build long-term customer relationships and maintain both their loyalty and interest. I'm also committed to ongoing personal development, motivation, and discipline.

Навички
English — B2, Ukrainian, Russian, customer consulting and finding an individual approach, experience working with CRM-systems (computer skills), quick learner, communication skills, sales performance analysis, pharmaceutical assistance, drug quality control.

Work experience
Pharmacist assistant
Nov 2022 - Jul 2023
«Pervotsvit-Farm» LLC, Zhytomyr
My work at the pharmacy involves comprehensive interaction with consumers, where I consult and provide information, and sell products. I also provide pharmaceutical assistance by dispensing drugs and controlling their quality. In addition, I assist in all internal processes of the pharmacy, such as receiving products, accounting, and working with documentation, which ensures its smooth operation.

Customer Service Manager
Dec 2024 - May 2025
Foreign company, Kyiv
Worked remotely, providing a full range of customer support in English. My responsibilities included communicating with customers via email and phone calls, assisting them at all stages of their journey, working with CRM systems, as well as optimizing profits and analyzing the effectiveness of interaction methods for long-term customer relationships..

Customer Service Manager
Dec 2024 - May 2025
Foreign company, Kyiv
Worked remotely, providing a full range of customer support in English. My responsibilities included communicating with customers via email and mostly phone calls, assisting them at all stages of their journey, working with CRM systems, as well as optimizing profits and analyzing the effectiveness of customer interaction methods.

Education
• Master of Pharmacy (Pharmacy, Industrial Pharmacy) Sep 2019 – 2024
Kyiv Medical University, Kyiv
• Internship in the specialty (Pharmacy, Industrial Pharmacy) Sep 2024 - 2025
”Kyiv Medical University", Kyiv
Received qualification (pharmacist specialist)