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Dispatcher

Considering positions:
Dispatcher, Operation manager, Координатор
City of residence:
Odesa
Ready to work:
Remote

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Diana Zatvarska
Odesa, Ukraine | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)
Profile
Detail oriented and experienced task manager with 4 years background in logistics. Core competencies include providing customer service, maintaining records of the loads and paperwork, resolving transit and records issues.
Experience
UPDATER | kt group llc| december 2024 – June 2025
• Coordinated real‑time updates on load status and ETA
• Verified and resolved bill of lading (BOL) issues, ensuring 100% compliance with documentation standards.
• Monitored tracking data and optimized ETA calculations.
• Maintained detailed load records, allowing for easier reporting and a faster close-out process.
task manager | Sts International | october 2020 – august 2023
• Informed customers promptly about order status. Kept records of the tracking in the sheets.
• Managed shipment tracking logs in spreadsheet systems
• Monitored payment schedules and resolved delays.
Dispatch| Sts International | March 2019 – October 2020
• Assigned and optimized driver schedules.
• Negotiated service rates with customers.
• Resolved on‑road issues proactively.
Education
B.d. in Philology AND TRANSLATION | June 2020 | Odesa i.i. Mechnikov national university
Skills & Abilities
• Logistic systems: TMS, Excel, DataTruck, Loadstop
• Multi-tasking
• Attention to details
• Time management
• Accurancy
• Active listening
• Work ethic
• Customer service

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