Resume from April 29, 2024 PRO

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Customer Relationship Manager

Employment:
Full-time.
City of residence:
Kyiv
Ready to work:
Kyiv, Other countries

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Work experience

Manager. PROFILE SUMMARY, KEY COMPETENCIES (#1 - #3)

from 11.2014 to 12.2014 (1 month)
Financial Sector, Banks, Kiev (Finance, banking, and insurance)

PROFILE SUMMARY
Experienced and self-motivated Senior Banking Sector Expert with more than 20 years of professional intensive experience in change management and project management, foreign economic cooperation, business administration of distressed assets and risk management of corporate banking and subsidiaries in the process of implementing institutional building and restructuring programmes in the 10 largest banks in Ukraine. Highly adept in banking transactions, maintaining effective communications with key stakeholders locally and internationally. Bringing forth a proven track record of client satisfaction ratings, while working in accordance with all banking policies. A strong team member with the ability to work independently, as well as within a division.

KEY COMPETENCIES
1. Foreign Economic Cooperation. Collaboration with multilateral / international financial institutions (IFIs) and non-bank financial institutions (NBFIs) for 9 years to expand access to financial market infrastructures, their financial services in different jurisdictions in order to develop joint programs / projects and financial services that support international trade, maximizing finance for development (MFD) and financial inclusion: (i) correspondent banking relationships with IFIs, NBFIs; (ii) management of international programs, projects at local and international levels in Germany, Austria, the UK for 10 years; (iii) management of international credit lines for domestic industrial producers, financial instruments, programs / projects in the German-speaking and English-speaking countries, France, Belgium, Spain for 5 years; (iv) implementation of EBRD credit lines, IBP and SOPS; (v) analysis of IFIs and NBFIs to implement a management strategy to maximize profits and focus on minimizing risks.

2. Building Partnerships. Banking expertise was gained from financial services delivery, dealing with IFIs and NBFIs, large corporations, medium-sized and small enterprises (SMEs), subsidiaries. Capacity building in Ukraine and its macro-regions as a result of: (i) structural transformations of financial institutions with the creation of new markets and the availability of MFD; (ii) cooperation and advisory services for state institutions of Ukraine, i.e. central executive bodies and Ukraine's ministries; (iii) development of joint sectoral and macro-regional programs.

3. Finance for Economic Sectors. For over 12 years, proven experience was gained in the business administration of distressed assets, MFD and investments to provide the source and disposition of funds, feasibility studies, structuring and closing transactions for the following sectors: manufacturing, agribusiness and services; financial institutions and subsidiaries; infrastructure and natural resources; utilities; transport and its sub-sectors; telecoms, media and technology; health sector; SME financing.

Manager. KEY COMPETENCIES (#4 - #7)

from 10.2014 to 11.2014 (1 month)
Financial Sector, Banks, Kiev (Financial Sector, Banking)

4. Portfolio Management. Proven track record in the selection, prioritization and control of the IFI's and bank's programmes and projects, in line with strategic objectives and capacity to deliver them, in order to balance the implementation of change initiatives and the maintenance of business-as-usual, while optimising return on investment. Well-versed in identifying new business opportunities, providing clients with sustainable solutions for better investments and transparent debt management through blended financial instruments (BFIs), restructuring programs for NPLs. Adept in corporate finance and related risk management: credit risk, liquidity risk, interest rate risk, market risk, currency risk, operational risk, reputation risk, legal risk and strategic risk.

5. Marketing Management. Proven track record in creating and implementing brand strategies through marketing communications, marketing and public relations (PR) management of corporate banking services to expand the Bank's presence in the financial markets of Ukraine and Europe, as well as to introduce standardized marketing management and PR solutions in the regional network. Well-versed in compiling macro and micro-economic assessments, their tools, such as industry passports, sector deep dives, companies' market position. Adept at finding out marketing solutions and pricing strategies to implement inclusive growth that support stainable development, strengthen financial stability from achieving a higher level of quality, trust, recognition to increase direct and indirect profitability, and market share.

6. Organizational Management. Proven experience in creating innovative solutions, their methodological support, administrative measures for the organizational structure in first-level projects and managing organizational projects to optimize key business processes, improve personnel management, document management, accountability and decision-making framework (ADM), as well as banking business efficiency. Adept at implementing new processes and procedures for intra-bank group communications, staff management, workflow to improve decision-making effectiveness, ensure greater quality control and manage business continuity at the international bank.

7. People Management and Leadership. Proven experience in structuring business lines, personnel management to oversee banking business processes and corporate teams with overall responsibility for more than 200 staff. Bring forth a proven track record of 9 years of managerial expertise in strategic planning and development of corporate banking and subsidiaries, relationship and portfolio management, change and project management, business process optimization, team transformations. Senior managerial position with responsibility for the entire loan portfolio during three years and another two years as a leading manager for the development of a loan and investment portfolio, as an acting chief.

Skills are confirmed in LinkedIn ®.

Relationship Manager

from 06.2013 to 09.2014 (1 year 3 months)
Public Joint Stock Company "MARFIN BANK", Kiev (Financial Sector, Banking)

Responsible for relationship management, new opportunities for selling banking products and services to corporate and medium-sized clients. Macro and micro-economic assessments, companies' market position, business analysis to ensure the source and distribution of funds, feasibility studies, structuring projects and closing transactions after my submission of credit/investment projects to the Credit Committee and memorandums to the International Credit Committee for approval by the Credit Committee, the Management Board, the International Credit Committee, and other corporate governance bodies for these projects/transactions under special conditions (special operations). Restructuring of NPLs, claims work with problem debts of large corporations, lawsuits against them. Coordination and interaction with other banking departments to maximize the profitability of the banking business and minimize the risks arising from client operations. Organization of the Corporate Business Department and execution of head duties.
_____________________________________________
* On March 5, 2018, PJSC "MARFIN BANK" officially changed its name to PJSC "MTB BANK".

Accomplishments: (i) attracted 5 corporate clients, connected 7 clients to the Internet-Banking and RBS, arranged and restructured 7 corporate loans, administrated 3 customers by factoring receivables, placed deposits of 2 large corporations, installed 4 POS terminals, provided tender guarantees to 2 clients; (ii) performed a claim work on 9 corporate clients, including lawsuits against 4 large corporations and 5 corporations were transferred to the debt collector; (iii) maintained and monitored the client portfolio of 86 corporate clients and 20 loans.

Chief Credit Analyst

from 04.2012 to 09.2012 (5 months)
Joint Stock Company "TAScombank", Kiev (Financial Sector, Banking)

Responsible for analytical support of servicing and selling bank products to VIP clients. Macro and micro-economic assessments, companies' market position, business analysis to ensure the source and distribution of funds, feasibility studies, project structuring and closing of transactions after my submission and approval of loan/investment projects by the Credit Committee, the Management Board. Analysis of financial statement (BS, P&L, CF, etc.), analysis of financial condition, creditworthiness of client / group of related companies, financial modeling, cash flow models and their stress testing. Risk modeling with components of LGD, PD, EAD; definition of credit risk, credit scoring, credit control. Problem debt management, credit administration, restructuring of NPLs, development of the bank's internal control system and compliance with risk management requirements.

Accomplishments: (i) maintained and monitored the client portfolio of 22 loans and 32 deposits.

Team leader, Project manager

from 01.2007 to 01.2009 (2 years)
Open Joint Stock Company «Raiffeisen Bank Aval», Kiev (Financial Sector, Banking)

Responsible for the regulatory framework, intra-bank group communications, organizational structure and activities of the Executive Secretariat, its strategical planning: management by objectives (MBO). Project 'Circulation of Electronic Documents' initiated by Raiffeisen Bank International AG, as a first-level project, and the project 'Decision Making Process for the Management Board of Raiffeisen Bank Aval', as an organizational project management. Both based on the PMBOK® Guide and Standards.

Project outputs: (1) Methodology. Systematized all internal regulations and in-hose documents, updated document management and developed new regulations: 'Classification of Internal Documents', 'Communication Rules', 'Regulations on Corporate Communication Standards in the Electronic Form', 'Technical Rules for Workflow Management in the Lotus Notes System'. ADM: consolidated and updated 'Decision Making Procedure by the Management Board' (DMMB); 'Rules and Regulations in the Decision Making Process' where DMMB is its part; patterns of administrative documents for the Management Board (MB). (2) Organizational Structure and Operations. Trainings were held for all structural units of the head office on: (i) corporate communication standards in electronic forms and the classification of internal regulatory documents, procedures and letters; (ii) the utilization of Lotus Notes; (iii) the DMMB, a standardized decision-making model (DMM) between the MB members and structural units at the Board-1 level on issues requiring dispute settlement. Procurement management, tenders for software applications were organized and held, hardware and servers were updated. (3) Organizational and Administrative Measures. Instituted assistants for structural units, updated document management procedures, and issued administrative orders for the organization of all structural units. Introduced administrative support roles for the MB and its members, their technical and methodological support, job descriptions; issued administrative orders for organizational documents in the regional network.

Chief Economist

from 01.2006 to 12.2006 (11 months)
Open Joint Stock Company «Raiffeisen Bank Aval», Kiev (Financial Sector, Banking)

Responsible for the Middle Market segment, the organizational structure of the Corporate Sales Department, formation and methodological support of its business activities and operations, capacity building in macro-regions; vertical strategic planning: MBO and KPIs; implementation of the bank's strategy, MFD and operational activities in macro-regions.

Accomplishments: (i) identified the mid-market segment, developed the organizational management documents for the Corporate Sales Department and its regional units,; (ii) organized a business line of mid-sized clients in 25 regional directorates and 3 major branches, business planning (MBO + KPIs); (iii) instituted 43 regional units for servicing and selling banking products, delegated responsibilities to 40 structural units in regional directorates and 3 structural units in major branches; (iv) held capacity building and training activities.

Deputy Head of the Marketing and Client Policy Division

from 01.2002 to 12.2005 (3 years 11 months)
Joint Stock Company «Commercial Bank «Nadra», Kiev (Financial Sector, Banking)

Responsible for strategic management and planning, marketing and PR management, product and business development for corporate banking, SMEs, including macro-economic assessments with marketing components, such as industry passports, sector deep dives, companies' market position; organizational structure of the bank's branch network, development of a regional network of sales managers for corporate banking, SMEs, its methodological and administrative support, supervision of business processes, HR management and coaching; general management of subsidiaries to integrate interactions on MFD into the regional network, their strategic planning, marketing management, product development, organization of new subsidiaries.
* General management of subsidiaries, oversight of their strategic plans, as well as control and monitoring of their corporate marketing plans.
* Developed a growth strategy for direct and indirect profitability from achieving a higher level of quality, trust and recognition to increase market presence and market share, as well as brand promotion strategies. Formed and developed a pricing strategy, tools and methods of selling and promoting banking, financial and insurance products, oversaw their implementation; rolled out marketing campaigns from concept to completion to increase sales and overall efficiency of integrated and combined products.
* Organized and oversaw the separation of the back office from the front office in regional branches, formed a network of sellers, managed the regional network of sales experts, provided sales training programs for all of them.

Chief Economist of the International Department

from 09.1997 to 12.2001 (4 years 3 months)
Joint Stock Company «Prominvestbank of Ukraine», Kiev (Financial Sector, Banking)

Responsible for business development of correspondent banking relationships with IFIs and NBFIs; risk management of open currency positions on open liabilities of IFIs on NOSTRO accounts, monitoring their compliance, liquidity management; development of international credit lines for the leading domestic producers, SMEs; management of the loan portfolio in foreign currencies; macro and micro-economic assessments, companies' market position, business analysis to ensure the source and distribution of funds, feasibility studies, project structuring and closing of transactions after my submission and approval of loan/investment projects by the Credit Committee, the Management Board, and the IFI's corporate governance bodies of these projects/transactions under special agreements, e.g., the Agency Agreement, bilateral agreements.
* Elaborated a mechanism for servicing international credit lines under sovereign guarantees.
* Developed a risk management methodology for open currency positions on open liabilities of M/IFIs.
* Served and promoted credit projects financing under insurance coverage of Export Credit Agencies, such as COFACE, CESCE.
* Facilitated the EBRD criteria for the SMB Line and implemented IBP (Institution Building Programme), SOPS (Strategy and Operating Policy Statement), Credit Project Description.
* Credit and financial analysis of IFI & NBFI. Presentation of loan applications to the Credit Committee.

Head of the Lending and Project Finance Department

from 10.1994 to 09.1997 (2 years 11 months)
Joint Stock Commercial Bank “Nadra”, Kiev (Financial Sector, Banking)

Responsible for the formation and development of integrated financial resource management, credit policy, including lending in foreign currencies for corporate clients; customer loan portfolio management, including macro and micro-economic assessments, companies' market position, business analysis to ensure the source and distribution of funds, feasibility studies, project structuring and closing of transactions after my submission and approval of loan/investment projects by the Credit Committee, the Management Board, and the IFI's corporate governance bodies of these projects/transactions under special agreements; resolving cross-functional issues of currency control, BFIs and derivatives, treasure management, credit administration; implementation of the EBRD SME Credit Line and its IBP, SOPS.
* Elaborated and implemented an integrated management of financial resources, credit policy, including lending in foreign currencies for corporate clients;
* Methodological support and daily management of cross-functional currency control issues, derivative instruments and treasury management, as well as credit administration;
* Introduced the EBRD SME-II Credit Line: IBP (Institution Building Programme) and SOPS (Strategy and Operating Policy Statements).

Education

Vadym Hetman Kyiv National Economics University

Sub-Faculty of Military Training, Nurse, Kyiv
Specialized secondary, from 1985 to 1987 (1 year 9 months)

Nurse with State ID

Vadym Hetman Kyiv National Economics University

Faculty of Finance and Economics. Profession - Finance & Credit, Diploma in Economics, as an expert economist, which is equivalent to a Master's degree in Economics, Kiev
Higher, from 1985 to 1989 (3 years 10 months)

Interregional Academy of Personnel Management (Kiev, Ukraine)
End date 2015

Professional Development Program "Financial Analyst In Bank"
•Financial management in a bank, EXCEL;
•Banking management;
•Marketing in the bank, client policy.
Complex examination - evaluation is "excellent"


University of Economics and Law "KROK" (Kiev, Ukraine)
End date 2012

Profession Development Program "Chief Financial Officer"
•Financial Accounting, IFRS
•Managerial Accounting & Controlling, Budgeting & Forecasting
•Financial Management, Financial Analysis & Economic Analysis


Aspect Language School, Aspect College London (The UK, London)
End date 2002

English For Business & Marketing Course
•General English lessons
•English for business electives
•Marketing study sessions

Additional education and certificates

University of Economics and Law "KROK" (Kiev, Ukraine)

2012

Aspect Language School, Aspect College London (The UK, London)

2002

Interregional Academy of Personnel Management (Kiev, Ukraine)

2015

Knowledge and skills

MS Excel MS Word MS Office Пользователь Internet MS PowerPoint MS Outlook Windows Internet User Користувач Internet Internet Explorer MS Access Продажи Управление проектами MacOS Маркетинг CRM Операционные системы Финансовый менеджмент iOS ABS Scrooge АБС Scrooge Operating systems Домино Операційні системи IBM Project management Управління проєктами Domino Corporate Business Methodology Performance Management Risk management Credit Analysis Financial & Economic Analysis Of Bank's Activities Marketing Sales Financial Management Управление взаимоотношениями Управление результативностью Управление рисками Доміно Customer Relationship Management - Управління взаємовідносинами Методологія корпоратівного бізнесу Performance Management - Управління продуктивністю Управління ризиками Кредитний аналіз Фінансовий та економічний аналіз банківської діяльності

Language proficiencies

  • English — fluent
  • German — beginner

References

  • Larisa Latypova

    Larisa Latypova

    Director of Central Branch of PJSC "MARFIN BANK" in Kiev, On March 5, 2018, PJSC "MARFIN BANK" officially changed its name to PJSC "MTB BANK"

    Contact details are hidden
  • Oksana Veligurska

    Oksana Veligurska

    SME Sales and Agribusiness Sales Regional Manager, Branch of PJSC "KredoBank", PKO Bank Polski Capital Group

    Contact details are hidden
  • Anna Oryol

    Anna Oryol

    Senior HR Manager, Senior Consultant, Goloseevsky District Employment Center of the city of Kiev

    Contact details are hidden

Additional information

I was born in Kiev, Ukraine, where I worked all my professional life at the headquarters of the 10 largest Ukrainian banks and banks with international investments operating in Ukraine. I focused on change and project management, programme coordination, strategic management and business development, business administration, corporate finance, marketing and portfolio management of corporate business and subsidiaries, financial and risk management of distressed assets, as a team leader, division head and financial analyst. I am interested in MFD and transparent debt management by clearly identifying and minimizing credit risk, liquidity risk, asset-backed risk, investment risk, equity risk, and currency risk, which are all common forms of financial risks in terms of project financing in order to mitigate and eliminate them, and in particular to promote funded project, while improving the quality and structure of portfolio management. I have been looking for a job recently.

Interests:
Business Analysis - Planning & Organizing - Project management - Financial Management - MS PowerPoint - Marketing Analysis - Sales Management - Team management - CRM - PMBOK - MS Excel - Corporate Finance - Risk management - IBM Notes and Domino Social Edition - Resource Management - Strategic Marketing - Business Process Optimization - Product Development - Negotiation & Business Communication - Cognitive Flexibility - macOS - Creativity - Critical Thinking - Judgment & Decision Making - Coordinating with Others - Emotional Intelligence - Financial & Economic Analysis - Strategic Planning - Customer Focus - Dealing with Troubled Assets

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