Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/14748859/

Work experience

Career break

from 08.2025 to 02.2026 (7 months)
Relocation

Customer service team supervisor

from 02.2022 to 07.2025 (3 years 6 months)
LoveCrafts Ukraine, Kyiv (IT)

- Supervised and evaluated customer service team performance.
- Trained staff on service standards and company policies.
- Investigated and resolved escalated customer complaints.
- Contributed to development and implementation of service procedures.
- Tracked daily operational issues and prepared performance reports.

Customer support representative

from 10.2019 to 01.2022 (2 years 4 months)
LoveCrafts Ukraine, Kyiv (IT)

- Resolved complex customer inquiries and complaints.
- Monitored outbound shipment deliveries and ensured timely dispatch.
- Processed credit notes and managed product returns.
- Performed quality checks of promotional materials and newsletters.

Traffic manager

from 04.2019 to 09.2019 (6 months)
Servired sp. z o.o., Kyiv (Transportation and logistics)

- Monitored shipments and coordinated delivery processes.
- Maintained and controlled data in the Transport Management System.
- Assisted Traffic Manager in daily operational tasks.
- Handled administrative processes related to fleet rental vehicles.

IT-specialist

from 01.2018 to 03.2019 (1 year 3 months)
FIS - Fidelity Information Services, Kyiv (IT)

The company is located in Warsaw, Masovian District, Poland

- Managed and reported data-related incidents in German-speaking environment.
- Ensured continuity of B2B data traffic and minimized service disruption.
- Monitored and supported major software updates of core banking systems.
- Coordinated cross-functional IT teams during incident resolution.
- Created and maintained internal documentation and manuals.

IT-specialist

from 06.2016 to 12.2017 (1 year 7 months)
Atos Poland Global Services sp. z o. o., Kyiv (IT)

The company is located in Bydgoszcz, Kuyavian-Pomeranian District, Poland

- Solving IT problems of internal and external clients;
- Managing Active Directory accounts, granting different access rights;
- Diagnosing and handling VPN issues, managing VPN accounts;
- Diagnosing and initial troubleshooting of network connection issues;
- Configuring network printers and resolving printer-related issues.

Education

Hochschule für Wirtschaft und Gesellschaft Ludwigshafen

Logistics, Materials, and Supply Chain Management, Kyiv
Unfinished higher, from 2015 to 2016 (1 year)

Petro Mohyla Black Sea State University

German Language and Literature, Mykolaiv
Higher, from 2010 to 2014 (4 years)

Additional education and certificates

ITIL Foundation

2017, 1 month

DaF (Deutsch als Fremdsprache)

2015, 6 months

Knowledge and skills

• Data management
• Technical support for users
• Zendesk
• Teamwork
• Staff training
• Team management
• Making of schedules for personnel
• Slack
• Reporting
• ITIL
• Troubleshooting
• System administration
• Magento
• User ChatGPT
• MS Dynamics NAV
• Service Desk
• MS Office
• Conflict resolution
• MS Excel
• MS PowerPoint
• MS Word
• Canva
• Returns processing
• MS Outlook
• Active Directory

Language proficiencies

• German — advanced
• English — advanced
• Polish — advanced
• Ukrainian — fluent