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Ruth
Customer support representative
- Considering positions:
- Customer support representative, Technical support specialist, Sales manager, Purchase manager, Marketing director, Dispatcher, Лазерний спеціаліст, Project manager, Спеціаліст з обслуговування клієнтів
- Age:
- 33 years
- City of residence:
- Khmelnytskyi
- Ready to work:
- Khmelnytskyi, Kyiv, Lviv
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You can get this candidate's contact information from https://www.work.ua/resumes/14759956/
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Kam’yanets’ka street, 112/2
Ruth Omale Khmelnytskyi.
[open contact info ](look above in the "contact info" section)
[open contact info ](look above in the "contact info" section)
Cloud Engineer |IT support | Customer Support
WORKING EXPERIENCE SKILLS
NexEdge Technologies, Remote — Cloud Engineer GCP, IAM, terraform, git,
(Trainee) Github, Linux, Active
10/2024 - PRESENT directory, M365, Jira, VS
● Mastered GCP Services, Organizational Structure, and Billing
code, Bash, Powershell,
through hands-on lab exercises. Confluence, Microsoft
● Gained practical experience in managing Virtual Machines Office.
(VMs) using both GCP Console and CLI.
● Configured VPC networks and subnets across GCP
environments via the Console and Command Line Interface.
● Enhanced understanding of IAM roles and administrative LANGUAGES
controls within GCP.
● Applied Essential Linux Administration and deployed sample English , French.
applications.
● Conducted MySQL database management and operations within
GCP environments.
● Utilized Git and Github for version control and source code
management.
● Leveraged Terraform (IaC) to provision and manage several GCP
resources
● Deployed and managed containerized applications using Google
Kubernetes Engine (GKE)
● Built, managed, and deployed Docker containers; integrated
with GCP Artifactory Registry.
● Implemented CI/CD pipelines using GitHub Actions, for
enhancing
Computer Warehouse Group CWG PLC, Lekki, Lagos — End
User Support Engineer.
MAY 2023 - JUNE 2024
● Monitor IT help-desk Ticket and resolve issues for end users.
● Experienced with problem solving/resolution and quality
assurance procedures.
● Updating inventory records via IT Asset management system.
● Providing Telecom and Conference Room support.
● Installing, Managing, and Configuration Windows Operating
System.
● Managing hardware and software inventory and ensuring the
inventory is up to date.
● Automate tasks with PowerShell, reducing manual effort
Emobile Specialist Hospital, Lekki, Lagos — IT Support-Front
Desk
JANUARY 2023 - MAY 2023
● Updating inventory records via IT Asset management system.
● Providing Telecom and Conference Room support.
● Installing, Managing, and Configuration Windows Operating
● Welcoming patients, pharmaceutical representatives and
vendors on the telephone and in-person visitors and answering
patient inquiries
● Scheduling appointments for patients
● Maintaining records and accounts of patients
● Assisting patients in filling medical forms
● Processing different payments for patients
● Transcribing physician notes
● Answering multi-line phone and transferring calls to direct and
departments
● Maintaining the confidentiality of patient and doctor's
information
● Preparing customer bills and specimen labels for the next day's
patient
● Keeping track of office supplies, inventories and placing orders
as necessary
● Ensuring maintenance of the reception area
Econet Media, Kwese Nigeria, Lekki, Lagos — Customer
Experience Manager.
SEPTEMBER 2017 - MAY 2019
● Handling weekly retention calls to customers Managing all
billing related issues, escalating when necessary and ensuring
compliance to Econet Media standards.
● Conducting customer research, identifying pain points, and
designing initiatives that address these issues.
● Establish key performance indicators (KPIs) and use data
analytics to assess the impact of customer experience
strategies on customer satisfaction, retention, and loyalty.
● Promoting a mindset that prioritizes customer needs and
encourages employees at all levels to focus on delivering
exceptional experiences.
● Working closely with marketing, sales, product development,
and customer service teams to align efforts and deliver a
cohesive customer experience.
● Prove on dealer’s credit control/Kwese operations.
RFM Telecommunications Limited, Ketu, Lagos — Front Desk
Personnel.
APRIL 2013 - MARCH 2014
● Greet, communicate with and welcome guests. Answer all
incoming calls, redirect them when needed.
● Receive letters, packages and send them to appropriate
destinations, Ensure adequate operational support to billing
queries.
● Keep the front desk clean, tidy and supplied with all the
necessary supplies. Answer all the customers' questions and
address their complaints.
EDUCATION
Kwame Nkrumah Universities Of Science and Technology,
Accra, Ghana — Bsc
FEBRUARY 2011 - MAY 2015
Information Technology
Second Class Upper.
Lagos State Model College, Kankon Badagry — Waec
SEPTEMBER 2004 - JUNE 2010
PROJECTS
GCP Landing Zone Implementation
NeXEdge Technologies
A team member for GCP landing zone implementation to support
enterprise cloud adoption, incorporating advanced networking with
Shared VPC concepts and robust security setups with IAM.
Employed Terraform to automate infrastructure setup
REFERENCE
Abel Yakubu - Senior Cloud Platform & DevOps Engineer
Linkedin: [open contact info ](look above in the "contact info" section)
Ruth Omale Khmelnytskyi.
[
[
Cloud Engineer |IT support | Customer Support
WORKING EXPERIENCE SKILLS
NexEdge Technologies, Remote — Cloud Engineer GCP, IAM, terraform, git,
(Trainee) Github, Linux, Active
10/2024 - PRESENT directory, M365, Jira, VS
● Mastered GCP Services, Organizational Structure, and Billing
code, Bash, Powershell,
through hands-on lab exercises. Confluence, Microsoft
● Gained practical experience in managing Virtual Machines Office.
(VMs) using both GCP Console and CLI.
● Configured VPC networks and subnets across GCP
environments via the Console and Command Line Interface.
● Enhanced understanding of IAM roles and administrative LANGUAGES
controls within GCP.
● Applied Essential Linux Administration and deployed sample English , French.
applications.
● Conducted MySQL database management and operations within
GCP environments.
● Utilized Git and Github for version control and source code
management.
● Leveraged Terraform (IaC) to provision and manage several GCP
resources
● Deployed and managed containerized applications using Google
Kubernetes Engine (GKE)
● Built, managed, and deployed Docker containers; integrated
with GCP Artifactory Registry.
● Implemented CI/CD pipelines using GitHub Actions, for
enhancing
Computer Warehouse Group CWG PLC, Lekki, Lagos — End
User Support Engineer.
MAY 2023 - JUNE 2024
● Monitor IT help-desk Ticket and resolve issues for end users.
● Experienced with problem solving/resolution and quality
assurance procedures.
● Updating inventory records via IT Asset management system.
● Providing Telecom and Conference Room support.
● Installing, Managing, and Configuration Windows Operating
System.
● Managing hardware and software inventory and ensuring the
inventory is up to date.
● Automate tasks with PowerShell, reducing manual effort
Emobile Specialist Hospital, Lekki, Lagos — IT Support-Front
Desk
JANUARY 2023 - MAY 2023
● Updating inventory records via IT Asset management system.
● Providing Telecom and Conference Room support.
● Installing, Managing, and Configuration Windows Operating
● Welcoming patients, pharmaceutical representatives and
vendors on the telephone and in-person visitors and answering
patient inquiries
● Scheduling appointments for patients
● Maintaining records and accounts of patients
● Assisting patients in filling medical forms
● Processing different payments for patients
● Transcribing physician notes
● Answering multi-line phone and transferring calls to direct and
departments
● Maintaining the confidentiality of patient and doctor's
information
● Preparing customer bills and specimen labels for the next day's
patient
● Keeping track of office supplies, inventories and placing orders
as necessary
● Ensuring maintenance of the reception area
Econet Media, Kwese Nigeria, Lekki, Lagos — Customer
Experience Manager.
SEPTEMBER 2017 - MAY 2019
● Handling weekly retention calls to customers Managing all
billing related issues, escalating when necessary and ensuring
compliance to Econet Media standards.
● Conducting customer research, identifying pain points, and
designing initiatives that address these issues.
● Establish key performance indicators (KPIs) and use data
analytics to assess the impact of customer experience
strategies on customer satisfaction, retention, and loyalty.
● Promoting a mindset that prioritizes customer needs and
encourages employees at all levels to focus on delivering
exceptional experiences.
● Working closely with marketing, sales, product development,
and customer service teams to align efforts and deliver a
cohesive customer experience.
● Prove on dealer’s credit control/Kwese operations.
RFM Telecommunications Limited, Ketu, Lagos — Front Desk
Personnel.
APRIL 2013 - MARCH 2014
● Greet, communicate with and welcome guests. Answer all
incoming calls, redirect them when needed.
● Receive letters, packages and send them to appropriate
destinations, Ensure adequate operational support to billing
queries.
● Keep the front desk clean, tidy and supplied with all the
necessary supplies. Answer all the customers' questions and
address their complaints.
EDUCATION
Kwame Nkrumah Universities Of Science and Technology,
Accra, Ghana — Bsc
FEBRUARY 2011 - MAY 2015
Information Technology
Second Class Upper.
Lagos State Model College, Kankon Badagry — Waec
SEPTEMBER 2004 - JUNE 2010
PROJECTS
GCP Landing Zone Implementation
NeXEdge Technologies
A team member for GCP landing zone implementation to support
enterprise cloud adoption, incorporating advanced networking with
Shared VPC concepts and robust security setups with IAM.
Employed Terraform to automate infrastructure setup
REFERENCE
Abel Yakubu - Senior Cloud Platform & DevOps Engineer
Linkedin: [
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The candidate's resume is posted at https://www.work.ua/resumes/14759956/