Анастасія

Support manager

Considering positions: Support manager, Менеджер з продажу, Чат-менеджер, Менеджер роботи з клієнтами

Age: 33 years

City of residence: Kyiv

Ready to work: Remote

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Anastasiia Volodarska
CONTACT INFORMATION
Phone: (look above in the "contact info" section)
Email: (look above in the "contact info" section)
EXPERIENCE
English Tutor
05/2023 - Present

Designed and delivered tailored English language lessons, focusing on both spoken proficiency and grammar.
Online Store Sales Manager
12/2020 - 03/2023

Managed and optimized sales processes for an online retail platform, providing high-quality customer support to enhance satisfaction and achieve commercial objectives.
Education Course Methodologist
05/2016 - 02/2020

Managed the end-to-end creation of online courses, encompassing speaker collaboration, curriculum design, and post-production quality control.
SKILLS
Handling frustrated or upset customers with calm and understanding
A genuine desire to help and ensure a positive customer experience

Understanding and sharing the feelings of the customer, making them feel heard and valued
EDUCATION
National Transport University (NTU) in Kyiv, Ukraine
09/2009 - 05/2014

Faculty: Economics
Bachelor’s and master’s degrees

Анастасія

Support manager

Contact information

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