Маша Veteran

Maria Kulchytska - Ruchka
E-mail: [open contact info](look above in the "contact info" section)
Mobile: [open contact info](look above in the "contact info" section)

Address: Ivasjuka 9, app 104, Truskavets, Ukraine

Born: October 14 1990, Ukraine
Languages: Ukrainian (native), Russian (fluent),
English (intermediate)

Education:
Secondary Educational School, Truskavets, Ukraine
1997-2007
National University of Marketing, Lviv, Ukraine
2008-2012
Bachelor

Professional experience

Waitress, Sanatorim “Carpathians”, Truskavets, Ukraine
NOV 2021 - till now
Duties:
Delivered outstanding service by greeting customers warmly, taking orders accurately, and ensuring a
positive dining and café experience
Provided detailed information and recommendations on menu items and seasonal specials to enhance
customer choices and satisfaction
Recommended deserts to match the beverage orders
Promoted a positive work environment for all service staff
Monitored the implementation of the sales plan
Created staff schedules to ensure appropriate staffing
Ensured compliance with company rules and policies

Assistant Chef in the Salad Department, Hotel “U Petra” Karlovy Vary, Czech
JUN 2017 - OCT 2021
Duties:
 Experience in preparing and decorating salads.
 Knowledge of food storage and processing technologies.
 Ability to work with kitchen equipment and tools.
 Compliance with hygiene and safety standards in the kitchen.
Ability to work in a team and quickly learn new processes.
Attention to detail, accuracy, speed of work.

Server, Pub “Abordazh” Truskavets, Ukraine
JUN 2010 - MAY 2017
Duties:
Provided excellent customer service by promptly greeting guests, taking orders, and ensuring
satisfaction throughout the dining experience
Accurately entered orders into the POS system, ensuring timely and efficient service while
minimizing errors
Served food and beverages efficiently to maintain optimal table turnover
Maintained cleanliness and organization of tables, dining areas, and workstations in compliance with
health and safety regulations
Handled cash and credit transactions, accurately processing payments and managing tips in
compliance with company policies
Addressed customer complaints or concerns effectively and professionally, ensuring a positive dining
experience.

Skills and character traits

Team collaboration
Safety procedures adherence
Adaptability
Multitasking
Guest greeting
Customer engagement
Attention to detail
Communication skills
Stress-resistant
Problem-solving skills