Andrii

Support specialist, 35 000 UAH

Considering positions:
Support specialist, Customer support representative, Оператор чата, Спеціаліст з продажу, Керівник відділу, Автор студентських робіт
Employment type:
full-time, part-time
Age:
36 years
City of residence:
Kyiv
Ready to work:
Kyiv, Remote

Contact information

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Work experience

Client manager

from 01.2023 to 07.2025 (2 years 7 months)
Seo pro fits, Дистанційно (Маркетинг, реклама, PR)

https://pro-fits.com.ua/
Agency of digital marketing

- Consulted clients on digital marketing strategies, including SEO, PPC, and social media promotion.
- Managed customer accounts and supported them throughout the project lifecycle, from onboarding to campaign delivery.
- Identified client needs and proposed tailored marketing solutions to drive online visibility and lead generation.
- Coordinated with internal teams (design, content, analytics) to ensure successful project execution.
- Monitored campaign performance, prepared reports, and advised clients on optimization opportunities.
- Built long-term client relationships by providing strategic guidance and ensuring satisfaction with delivered results.

Customer support representative

from 06.2021 to 07.2023 (2 years 2 months)
Pergamon, Дистанційно (Машинобудування)

Pergamon Perceptive Technologies (Canada)
https://pergamon.ca

Provided real-time customer support and consultation via chat regarding HVAC fixed gas detectors and gas safety systems.

Assisted clients with installation, configuration, and operational guidance for gas detection equipment.

Answered technical inquiries related to gas safety regulations, detector maintenance, and troubleshooting.

Escalated complex technical cases to engineering or product specialists when necessary.

Documented customer interactions and solutions in CRM to ensure knowledge sharing and continuous improvement.

Delivered clear, professional communication that enhanced customer understanding of gas safety best practices.

Education

Kyiv Kneu

Marketing, Київ
Higher, from 2007 to 2011 (4 years)

Knowledge and skills

  • Sales Expert
  • Technical support for users
  • Телемаркетинг
  • Ведення CRM
  • MS Excel
  • MS PowerPoint
  • Пользователь ПК
  • Робота із запереченнями
  • Продаж
  • Ведення соціальних мереж

Language proficiencies

English — above average

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