Nataliia

Curriculum Vitae
Nataliia Sampel
Kraków, Poland
Email: [open contact info](look above in the "contact info" section) | Phone: [open contact info](look above in the "contact info" section) |
LinkedIn: [open contact info](look above in the "contact info" section)

Professional Summary
Experienced professional with a strong background in Customer Service, Office Administration,
Sales Support, and Team Management. Proven ability to adapt and succeed in multicultural and
international environments. Fluent in English, Ukrainian, Russian, and Polish, with excellent
communication, organizational, and leadership skills.

Professional Experience

Customer Service Sales Assistant
Source Office Furniture & Systems Ltd. | BC, Canada

2022 – 2024 | On-site

 Managed quotes, orders, and returns, supporting Account Executives and ensuring smooth
daily operations.
 Created 2D/3D layout drawings in AutoCAD, coordinating projects with high accuracy.
 Resolved product and logistics issues, maintained weekly reports, and improved client
satisfaction.
 Collaborated cross-functionally, contributing to a 15% reduction in delivery errors and
customer complaints.

Office Manager
Eva’s Beauty Studio | Ukraine

2011 – 2017 | Full-time

 Managed daily operations, scheduling, and administrative tasks.
 Coordinated with vendors and staff, ensuring smooth business workflow.
 Implemented organizational systems, improving efficiency and record-keeping.
 Supervised staff and supported onboarding, demonstrating leadership and team
management.
Assistant Store Manager
Epicentr Group of Companies | Ukraine

2011 | Full-time

 Assisted in store operations, inventory management, and customer service.
 Supported team training and process improvement initiatives.

Regional Branch Manager / Sales Supervisor / Outdoor Sales Representative
KT Ukraine | Ukraine

2008 – 2011 | Full-time Progressed annually through positions, demonstrating strong
performance and leadership growth.

 Oversaw regional branch operations, sales, and team performance.
 Implemented new processes, improving efficiency and client satisfaction.
 Managed client accounts, promoted products, and identified sales opportunities.
 Trained and mentored staff to improve performance and achieve sales targets.

Education
Cherkasy National University | Ukraine
Master’s Degree in Philology – English Language and Literature (2002 – 2008)

Languages
English – Fluent

Polish – Fluent

Ukrainian – Native

Russian – Fluent

Core Competencies
 Customer Service & Sales Support
 Office & Operations Management
 Team Leadership & Staff Training
 Project Coordination & Process Improvement
 MS Office (Word, Excel, PowerPoint), AutoCAD
 Reporting & Data Management