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KEY SKILLS
Soft skills
Effective Communication
Goal Orientation & Persistence
Adaptability & Fast Learning
Teamwork & Collaboration
Customer-Focused Mindset

Hard skills
Multilingual Communication (Ukrainian and
English proficiency)
Working with AI Services
Proficiency in Microsoft Word, Excel, PowerPoint,
Outlook
Adobe Photoshop (basic to intermediate level)

WORKING EXPERIENCE
ILLIA TUPCHII
CUSTOMER SERVICE Customer Service Assistant
Walmart, Kyiv (2022-2024)

SPECIALIST Responded to customer inquiries via email, live chat,
and social media platforms.
PERSONAL Processed online orders, returns, and refunds in
INFORMATION accordance with company policies.
Provided product information, availability updates,
Skilled in effective communication, and order status tracking.
problem-solving, and time management. Prepared reports and updated databases using
Additionally, I am pursuing an education Microsoft Word and Excel.
and actively developing in the field of
customer service. Service Assistant(English-Ukrainian)
I am looking for opportunities to apply my “Torden, LLC” (October 2024-December 2024)
skills and contribute to delivering excellent
Delivered multilingual customer support for English-
customer support, ensuring a positive and Ukrainian-speaking clients.
client experience even during vacation Handled inquiries, provided product/service
coverage periods. information, and guided customers through
processes.Experience in simultaneous interpretation
CONTACTS Adapted quickly to a high-paced environment and
collaborated with team members to meet service
Email: [open contact info](look above in the "contact info" section)
Phone number: [open contact info](look above in the "contact info" section) targets.
Telegram: @imty4ka
Instagram: @imty4ka
EDUCATION

MILITARY INSTITUTE OF
TELECOMMUNICATIONS AND
INFORMATION TECHNOLOGIES
Cybersecurity and information protection (Kyiv 2023)

Active participant in cadet events and competitions
Three months of experience working with native
English speakers
Passion for emerging technologies, IT, coding, and
cybersecurity