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Марія

Customer support representative

Considering positions:
Customer support representative, адміністратор
Age:
40 years
City of residence:
Kyiv
Ready to work:
Remote

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The job seeker has provided: Phone number

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Mariia Torianyk
Location: Gloustershire,GL18
Contact Details: [open contact info](look above in the "contact info" section), [open contact info](look above in the "contact info" section)

Professional Summary
Dedicated and accomplished professional with over 20 years of experience, having successfully managed private business operations, educational programs, and operational support roles.
I am now seeking new opportunities in the UK, both within and beyond the education, services, and operational sectors. I bring a diverse skill set, including a strong foundation in communication, organisation, and customer service, and I am eager to apply my experience, creativity, and leadership skills to a new professional challenge.
Key Skills
Keen attention to detail
Strong organisation skills
Effective time management: meeting deadlines and prioritising tasks effectively
IT Skills: proficient in CRM systems, data entry, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), and Canva
Strong teamwork and communication skills, demonstrated through effective collaboration with colleagues to achieve common goals
Problem-solving skills: quickly resolving issues and improving processes
Adaptability: handling various tasks and adjusting to changing priorities
Reliability: punctual, dependable, and able to complete tasks with minimal supervision
Exceptional work ethic: unwavering commitment, reliability, and integrity in all responsibilities
Competent social media user.
Languages: Ukrainian, Russian, English

Professional Experience
Packer
CEVA , Netherlands
April 2024 – October 2024
• Packed orders accurately and ensured timely dispatch.
• Supported colleagues to meet operational deadlines.
• Maintained a high standard of quality control in packaging.
• Over-performed KPIs targets
Cleaning Assistant
KPN, Netherlands
April 2023 – February 2024
• Maintained cleanliness and order across office areas to professional standards.
• Independently handled daily tasks ensuring readiness for operations.
• Contributed to a clean and safe working environment.
English Teacher for Youth Groups
Ukraine
January 2021 – February 2023
• Delivered tailored English lessons and evaluated student progress.
• Developed and implemented interactive learning strategies.
• Enhanced students' practical language skills and confidence.
• Strengthened collaboration and organisational abilities.
• 90% of my students have successfully reached their achievements.
Self-Employed Hairdresser
Private Business | Ukraine
April 2002 – September 2020
• Successfully operated a private hairdressing business for 18 years.
• Managed customer service, finances, marketing, and stock control.
• Built a strong, loyal customer base through excellent service and professionalism.
• Demonstrated entrepreneurial skills, adaptability, and high client satisfaction.
• Increased custom service by recommendations.

Education and Additional Qualifications
Language course (Oxford House)
June 2022-August 2022
STEP Online (Language and Employability Programme)
April – June 2025
Teacher Assistant Course ( Partners in Bristol)
January 2025-February 2025

Hobbies and Interests
In my free time, I enjoy reading, exercising, exploring different cultures, learning new languages, creative activities , spending time with my family.

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