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Шуба Єлизавета

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Date of birth: Листопад 26, 1983
Nationality: Українка

OBJECTIVE Позиція де в повній мірі буде реалізований мій досвід в менеджменті та гостинності

SUMMARY OF Senior Level Manager with 7 years of management experience, a Masters degree
QUALIFICATIONS in Psychology.
● Initiative
● Effective interpersonal skills
● Flexibility
● Team player
● Excellent oral communication
● Excellent written communication
● Client focused
● Fast learner

EXPERIENCE
The Lord Nelson Hotel and Suites Halifax, Nova Scotia, Canada 2023 March - Present
Position Title: Guest Service Agent

Hotel “Ukraina”, Kyiv, Ukraine 2020 to March 2022
Position Title: Reservation and marketing manager

● Prepared marketing plans
● Negotiated with clients (including corporate clients and large international
tourist groups)
● Established work schedules within my department
● Enforced policies and procedures
● Developed and implemented business plans
● Developed and implemented policies and procedures for daily operations
● Assisted clients/guests/groups with special needs
● Conducted online marketing; E-commerce and website promotions
● Interpret languages for individuals and groups

LaserOne laser and plastic surgery clinic, Kyiv, Ukraine 2019 to 2020
Position: Patient administration and billing manager

● Negotiated with clients
● Carried out administrative activities of establishment
● Reviewed, evaluated and implemented new administrative procedures
● Established work priorities and ensure procedures are followed
● Co-ordinated and planned for office services such equipment, supplies,
forms, maintenance
● Assist clients/patients and keep patient records and follow-up procedures

Shangri-La Hotel Qaryat Al Beri, Abu Dhabi, UAE 2015 to 2019
Hotel manager

● Managed daily operations of hotel
● Recruit/train/develop/coach hotel teammates
● Scheduling responsibilities for hotel team
● Stayed current a/o ahead of Industry trends + plan, organize and execute
those trends/styles/approaches for guests to enjoy
● Was present and available during peak hours and 24/7 for staff, support
and guests

EDUCATION Master’s Degree in Psychology and Sociology,

Taras Shevchenko National University of Kyiv, Kyiv, May
Ukraine 2008
General Medicine,
O.O. Bogomolets National Medical University, Kyiv, Ukraine
May
2012(unfinished)

COMPUTER SKILLS MS Excel; MS PowerPoint; MS Windows; MS Word; Central reservation system
(CRS); MS Office; MS Outlook; Social Media

LANGUAGES Native language: Ukrainian, Russian
Fluent: English
Spanish, French: Intermediate Listener, Novice Speaker, Advanced Reading and
Writing

ACTIVITIES AND Traveling, Art, Computers, Cycling, Hiking
INTERESTS
REFERENCES
Available upon request