Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/15194092/

Work experience

Administrative associate

from 09.2024 to 10.2025 (1 year 2 months)
Government House, Remote (Government organizations)

Provided comprehensive administrative support, including document preparation, filing, record management, and official correspondence.

Coordinated meetings, schedules, and logistics to support efficient daily office operations.

Managed front desk activities by welcoming visitors, responding to enquiries, and directing communications to the appropriate departments.

Maintained accurate administrative records while handling confidential information with professionalism and discretion.

Collaborated with cross-functional teams to ensure timely communication and smooth workflow across departments.

Customer support specialist

from 02.2023 to 12.2024 (1 year 11 months)
BrightConnect Solutions, Remote (IT)

Managed 30–50 customer interactions daily across chat, email, and phone while delivering professional and timely support.

Utilized Zendesk and HubSpot CRM to document customer interactions, resolve enquiries, and maintain accurate customer records.

Investigated and resolved customer issues efficiently, contributing to high customer satisfaction and retention.

Collaborated with internal teams to escalate complex cases and improve response times.

Performed proactive customer follow-ups to strengthen client relationships and encourage customer retention.

Sales representative

from 09.2021 to 10.2023 (2 years 2 months)
Glanz accessories, Kyiv (Retail)

Managed the complete sales process from customer enquiry through order fulfilment and after-sales support.

Built strong customer relationships through WhatsApp, social media, and direct communication, encouraging repeat business.

Processed customer orders, maintained accurate sales records, and monitored customer preferences to support informed business decisions.

Assisted customers with product recommendations based on their needs, improving the overall customer experience.

Supported inventory tracking and coordinated with business operations to ensure timely order processing.

Assistant director

from 09.2018 to 02.2020 (1 year 6 months)
Enugu Ushers, Dnipro (Marketing, advertising, and PR)

Assisted in coordinating guest registration, reception, and seating for events with large attendee turnout.

Delivered professional customer service by responding to guest enquiries and providing event assistance.

Worked collaboratively with event teams to maintain organised event operations and a positive guest experience.

Ensured efficient crowd flow while maintaining professionalism in fast-paced environments

Education

University of science and technology

Chemistry education, Kyiv
Higher, from 2018 to 2022 (4 years)

Additional education and certificates

Virtual Assistant Certificate

3 months

Oze Business School (Data analysis and Reporting)

2 months

Knowledge and skills

• Teamwork
• Work under pressure
• Complaint resolution
• Knowledge of sales techniques
• Communicability
• Customer orientation
• Data management
• Ability to work in multitasking mode
• Adaptability
• Management of CRM

Language proficiencies

• English — advanced
• Arabic — beginner