Марк

Medvid Mark

Birth date: 10.06.1995
Work at office or relocate: Only Remote
Cell phone: [open contact info](look above in the "contact info" section)
E-mail: [open contact info](look above in the "contact info" section)
Telegram:
@Wiedmied

Соц.мережі: [open contact info](look above in the "contact info" section)
id=100015560521491

LinkedIn: [open contact info](look above in the "contact info" section)

Technical/Customer support, $discussed

Key information

• Monitoring servers and partners support at one of a global leading CFD and stock
trading financial group.
• Practical experience in developing and support partners.(CPA)
• Technical support of existing customers.(Internet Service Provider)
• Technical background in computer networks.

Others skills and abilities:

• Users Technical Support (HelpDesk);
• Networking (TCP/IP, DNS and other networking concepts)
• Ubuntu, experience with Linux command line.
• Technical issues consultation, problem solving.
• Jira.
• Confluence.
• Grafana.
• ElasticSearch.

Experience

Tier 2 support engineer
January 2022 – September 2025
KSTT
Financial markets

• Check_MK Nagios monitoring server system, Grafana, Opsgenie.
• Working in Confluence, Jira, Trello.
• RDP.
• MT4, MT5 trader servers.
• A bit of manual testing.
Customer support manager
May 2019 – August 2021 (2 years 3 month)
Admitad GmbH
Advertising / Marketing

• Practical experience in working with online partners (affiliate programs, webmasters,
listings, etc.).
• Understanding of CPA-marketing and how it works.
• Knowledge of types of online advertising.
• Knowledge of the basic performance metrics (CPA, CTR, CPL, CPV, - CPC, Revshare,
ROI, LTV) and experience with them.

Customer support manager
December 2016 - August 2018 (1 year 9 month)
Э-КОМ, ООО (http://www.ecom.ua)
Electronic data interchange (EDI)

• Technical support of existing customers (suppliers, retail networks). •
Working with the platform of electronic data interchange EXITE.
• Working with the international standard EANCOM 2002 S3, work with documents
ORDERS, ORDRSP, DESADV, etc.
• Working with legally significant document interchange (Electronic INVOICE, COMDOC,
TORG-12, Tax Invoices).
• Working with the Service(Reportex) to report to the fiscal authorities. •
• Configuring electronic sign for clients, configuriguring CryptoPro.

Technical support engineer
March 2015 - May 2016 (1 year 3 month)
Невалинк, ООО
Telecommunications / ISP

• Receiving incoming calls from company clients.
• Technical issues consultation, problem solving.
• Working with billing system, with network hardware L2.
• Monitoring of working network hardware.
• Configuring the D-Link DES-3028, DES-3526, D-Link 1228 / ME, EdgeCore switches,
Dune TV and MAG 250 mediaplayers, Linksys gateways and IP phones, Cisco.
Customer support manager
September 2014 - February 2015 (6 month)
IT Future Company
IT / Video surveillance service

• Receiving incoming calls from company clients.
• Cold calls to potential customers of the company.
• Monitoring of working ability cloud video surveillance system.
• Setting up analog, IP and web cameras, integrating them with the service. • Reasonable
help to the system administrator, configuration of network hardware, routers, switches, etc.

Connection and service engineer
May 2013 - September 2013 (5 month)
Воля, ООО
Telecommunications / ISP

• Making new customer connections, configuring ASUS and TPLINK routers. •
• Work with structured cable systems (coaxial).
• Experience with DOCSIS 2.0 technology, DOCSIS 3.0.
• Work with network hardware HITRON, ARRIS, CISCO.

Education
Київський коледж компʼютерних технологій та економіки
(Київ) 2010-2014
Компьютерні системи та мережі

Language skills

English - upper-Intermediate
Russian - native
Ukrainian - native

Courses, trainings, certificates

EPAM QA Automation (Autumn 2017)