Ukraine's #1 job service
Victoria
Customer support representative
- Considering positions:
- Customer support representative, Customer service representative
- Age:
- 27 years
- City of residence:
- Vinnytsia
- Ready to work:
- Remote
Contact information
The job seeker has entered a phone number and email.
Name, contacts and photo are only available to registered employers. To access the candidates' personal information, log in as an employer or sign up.
You can get this candidate's contact information from https://www.work.ua/resumes/15299554/
Uploaded file
Quick view
version
This resume is posted as a file. The quick view option may be worse than the original resume.
VICTORIA AKINDUMILA
[open contact info ](look above in the "contact info" section) | [open contact info ](look above in the "contact info" section) | Telegram: v_dumila
Professional Summary
Highly resourceful customer service specialist and administrator with several years of progressive experience.
Results-driven leader with documented success in ensuring repeat business opportunities and solid customer
retention. Proficient in planning and administering well-placed customer service plans, aimed at customer
retention and satisfaction.
Also, an effective team player with proven success in working collaboratively to obtain the best results. Skilled
communicator known for interacting with difficult clients in an optimistic manner.
Skills
Proficient Interpersonal and written communication
Clerical support
(English)
Data entry and analysis Strong verbal
communication Process Self-motivated
implementation Extremely organized
Good Team Player Client assessment and analysis
Experience with slack Technical Proficient in usage of MS: Word, Power Point,
Support Customer Service
Work History
Online ESL Tutor- 04/2017 to 05/ 2018
Skyeng
● Teach English online via skype to children, young adults and adults from Asia, Russia and other parts
of the world by using lesson flow provided by the company.
● Have a free conversation in English with my students as they choose.
● Providing feedback to students using positive reinforcement techniques to encourage, motivate, and
build confidence.
● Regularly attend online teachers training to improve classroom delivery to students.
Sales Representative- 06/2018 to 09/2018
Adorned UA– Kiev, Ukraine
● Addressed customer complaints and mitigated dissatisfaction by employing timely and effective
solutions.
● Provided exceptional customer service by assisting clients in selecting, purchasing, and customizing
jewelry pieces based on their preferences, budget, and occasion.
● Provided customers with accurate information about products and services, addressing doubts and
effectively handling
● Maintained an 80% sales conversion rate throughout employment.
● Retained excellent client satisfaction ratings through outstanding service delivery.
Virtual Assistant- Feb 2019-April 2020
Experian Travels – Kiev, Ukraine
● Managing diaries and organizing meetings and appointments, often controlling access to my executive
booking and arranging travel, transport and accommodation
● Organizing events and conferences
● Reminding the executive of important tasks and deadlines
● Typing, compiling and preparing reports, presentations and correspondence
● Managing databases and filing systems
● Implementing and maintaining procedures/administrative systems
Customer support specialist- (remote) Jan 2021- Nov 2021
Specialty Life Insurance - Ontario, Canada
● Addressed customers inquiry for insurance on the company's website.
● Qualified clients for various insurance policies
● Filled in details of clients and set appointments with sales representatives.
● Provided primary customer support to internal and external customers in a fast-paced environment.
Customer service representative/Logistics Manager (remote) - Dec 2021-May 2023
Auto Moto Deals LLC, Haulmatch- Florida, USA
• Supervising and coordinating transportation of vehicles from pickup to delivery.
• Planning routes and rout scheduling for multi-drop deliveries.
• Booking in deliveries and liaising with customers.
• Scheduling pickup and deliveries of loads.
• Communicating effectively with clients and meeting their requirements.
Track and trace representative (remote) – September 2023- May 2026
Universal Logistics Service – Alabama, USA
• Monitored and updated shipment status across multiple logistics platforms using tracking systems,
ensuring 100% accuracy in tracking records.
• Strengthened customer satisfaction through professional problem-solving and consistent follow-up on
escalated cases.
• Ensure shipments are moving according to schedule as well as coordinating with carriers and drivers to
resolve shipment issues, reducing delivery delays significantly.
• Provide clients with timely updates on shipment status, responding to inquiries and proactively
communicating possible delays
• Maintained accurate reports and documentations of shipments for team members and customers
Education
Fundamentals of Corporate Management, 2018
Alison Online Academy
Vinnytsia National Memorial Medical University
[
Professional Summary
Highly resourceful customer service specialist and administrator with several years of progressive experience.
Results-driven leader with documented success in ensuring repeat business opportunities and solid customer
retention. Proficient in planning and administering well-placed customer service plans, aimed at customer
retention and satisfaction.
Also, an effective team player with proven success in working collaboratively to obtain the best results. Skilled
communicator known for interacting with difficult clients in an optimistic manner.
Skills
Proficient Interpersonal and written communication
Clerical support
(English)
Data entry and analysis Strong verbal
communication Process Self-motivated
implementation Extremely organized
Good Team Player Client assessment and analysis
Experience with slack Technical Proficient in usage of MS: Word, Power Point,
Support Customer Service
Work History
Online ESL Tutor- 04/2017 to 05/ 2018
Skyeng
● Teach English online via skype to children, young adults and adults from Asia, Russia and other parts
of the world by using lesson flow provided by the company.
● Have a free conversation in English with my students as they choose.
● Providing feedback to students using positive reinforcement techniques to encourage, motivate, and
build confidence.
● Regularly attend online teachers training to improve classroom delivery to students.
Sales Representative- 06/2018 to 09/2018
Adorned UA– Kiev, Ukraine
● Addressed customer complaints and mitigated dissatisfaction by employing timely and effective
solutions.
● Provided exceptional customer service by assisting clients in selecting, purchasing, and customizing
jewelry pieces based on their preferences, budget, and occasion.
● Provided customers with accurate information about products and services, addressing doubts and
effectively handling
● Maintained an 80% sales conversion rate throughout employment.
● Retained excellent client satisfaction ratings through outstanding service delivery.
Virtual Assistant- Feb 2019-April 2020
Experian Travels – Kiev, Ukraine
● Managing diaries and organizing meetings and appointments, often controlling access to my executive
booking and arranging travel, transport and accommodation
● Organizing events and conferences
● Reminding the executive of important tasks and deadlines
● Typing, compiling and preparing reports, presentations and correspondence
● Managing databases and filing systems
● Implementing and maintaining procedures/administrative systems
Customer support specialist- (remote) Jan 2021- Nov 2021
Specialty Life Insurance - Ontario, Canada
● Addressed customers inquiry for insurance on the company's website.
● Qualified clients for various insurance policies
● Filled in details of clients and set appointments with sales representatives.
● Provided primary customer support to internal and external customers in a fast-paced environment.
Customer service representative/Logistics Manager (remote) - Dec 2021-May 2023
Auto Moto Deals LLC, Haulmatch- Florida, USA
• Supervising and coordinating transportation of vehicles from pickup to delivery.
• Planning routes and rout scheduling for multi-drop deliveries.
• Booking in deliveries and liaising with customers.
• Scheduling pickup and deliveries of loads.
• Communicating effectively with clients and meeting their requirements.
Track and trace representative (remote) – September 2023- May 2026
Universal Logistics Service – Alabama, USA
• Monitored and updated shipment status across multiple logistics platforms using tracking systems,
ensuring 100% accuracy in tracking records.
• Strengthened customer satisfaction through professional problem-solving and consistent follow-up on
escalated cases.
• Ensure shipments are moving according to schedule as well as coordinating with carriers and drivers to
resolve shipment issues, reducing delivery delays significantly.
• Provide clients with timely updates on shipment status, responding to inquiries and proactively
communicating possible delays
• Maintained accurate reports and documentations of shipments for team members and customers
Education
Fundamentals of Corporate Management, 2018
Alison Online Academy
Vinnytsia National Memorial Medical University
Similar candidates
-
Customer support representative
30000 UAH, Remote, Zhytomyr -
Customer support representative
Remote -
Customer support specialist
Remote -
Customer support representative
Remote, Dnipro , more 2 cities -
Спеціаліст help desk
22000 UAH, Remote -
Customer support representative
Remote
Compare your requirements and salary with other companies' jobs:
The candidate's resume is posted at https://www.work.ua/resumes/15299554/