Contact information

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Work experience

Content operations specialist

from 12.2022 to now (3 years 4 months)

• Collaborated with the IT team to create, implement, and update rules for collecting results data from auction house websites using AI-powered tool (MACrawler)
• Monitored data accuracy, reported issues via Jira, and collaborated with the dev team to resolve technical problems and improve tool performance
• Operated within the platform’s CMS to manage, validate, and publish structured data on auctions, lots, and results
• Reviewed, investigated, and resolved data-related claims and disputes submitted by platform subscribers
• Created, maintained, and regularly updated internal moderation guides related to correct data display and result validation
• Coordinated and monitored manual data collection tasks, managing workloads and enforcing deadline compliance
• Led onboarding, training, and ongoing supervision of moderators and crawlers, providing feedback and quality control to maintain high data accuracy

Operations Specialist

from 11.2022 to 10.2023 (1 year)
Glovo, Львів (Транспорт, логістика)

• Managed supply operations in 8 cities of the West area including Lviv
• Monitored key operational KPIs (DT, CPO, hard canc %, efficiency, % no show) and took corrective actions to ensure the effectiveness of delivery operations
• Prepared weekly demand forecasts, including expected order volumes and required courier supply, adjusting bonus schemes to ensure key operational KPIs remained within targeted thresholds
• Developed and implemented strategies to optimize delivery routes and areas, reduce operational costs, and improve overall efficiency
• Collaborated with the Supply Operations team to develop and implement strategies for generating new leads, increasing engagement of active couriers, and reducing courier churn rate
• Managed in-person onboarding sessions for new couriers and provided offline support through scheduled office hours to resolve courier-related issues and inquiries.

Operations manager

from 10.2020 to 09.2022 (2 years)
4Service, Дистанційно (Маркетинг, реклама, PR)

• Developed and prepared detailed instructions and guidelines for mystery shoppers and auditors conducting visits and facility check audits
• Prepared instructions and SOPs for validators and moderators working with completed survey forms based on visit results, and conducted their training prior to project launch
• Designed and created survey forms in the company’s CX system, ensuring proper structure, logic, and readiness for data collection
• Conducted day-to-day project coordination and monitored project deadlines and conducted quality checks on completed visits to ensure accurate and reliable results
• Managed client requests and complaints throughout project execution, coordinating solutions to maintain satisfaction and project standards

Education

Львівський національний університет імені Івана Франка

Економічний, економічна кібернетика, Львів
Higher, from 2015 to 2019 (4 years)

Knowledge and skills

• OTRS
• Jira
• Looker Studio
• MS Excel
• Airtable
• Content Management System
• Shopmetrics CX
• MS PowerPoint
• Trello
• Slack
• Google Workspace
• ESputnik

Language proficiencies

English — above average