Contact information

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Work experience

Senior data moderator

from 12.2022 to now (3 years 2 months)

• Worked with the AutoCrawl tool to manage and verify auction results, monitored data accuracy, reported issues via Jira, and collaborated with the development team to resolve technical problems and improve tool performance
• Managed the allocation and tracking of manual crawling events, monitored execution via internal tools
• Provided guidance and training to moderators, supporting quality assurance and process efficiency
• Operated within the platform’s CMS to manage, validate, and publish structured data on auctions, lots, and results, supporting end-to-end data operations

Operations Specialist

from 11.2022 to 10.2023 (1 year)
Glovo, Львів (Транспорт, логістика)

• Managed supply operations in West area
• Conducted daily KPIs analysys to evaluate the effectiveness of delivery operations
• Developed and implemented strategies to optimize delivery routes, reduce operational costs, and improve overall efficiency
• Designed and executed strategies to increase courier engagement and retention and reduce churn rate
• Conducted onboarding sessions and trainings for new couriers and managed a fleet of active couriers

Operations manager

from 10.2020 to 09.2022 (2 years)
4Service, Дистанційно (Маркетинг, реклама, PR)

• Coordinated and suported the recruintement, training and managment of freelancers and mystery shoppers
• Conducted day-to-day project coordination and project implementation, including drafting of all necessary documentation and internal preparation of the CX system
• Led weekly/daily project planning with the team
• Analyzed mystery shoppers feedback and all collected data to identify trends and areas for improvement
• Prepared analytics reports and presentations for the internal teams and clients

Education

Львівський національний університет імені Івана Франка

Економічний, економічна кібернетика, Львів
Higher, from 2015 to 2019 (4 years)

Knowledge and skills

• OTRS
• Jira
• Looker Studio
• MS Excel
• Airtable
• Content Management System
• Shopmetrics CX
• MS PowerPoint
• Trello
• Slack
• Google Workspace
• ESputnik

Language proficiencies

English — above average