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Iryna

Customer support representative

Considering positions: Customer support representative, Ui path Developer, Head of customer support, Торговий представник, Диспетчер, Фахівець з документообігу, Менеджер роботи з клієнтами, Координатор логістики, Вчитель англійської, Тім лід
Age: 23 years
City of residence: Lviv
Ready to work: Kyiv, Lviv, Remote
Considering positions:
Customer support representative, Ui path Developer, Head of customer support, Торговий представник, Диспетчер, Фахівець з документообігу, Менеджер роботи з клієнтами, Координатор логістики, Вчитель англійської, Тім лід
Age:
23 years
City of residence:
Lviv
Ready to work:
Kyiv, Lviv, Remote

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Iryna Bystrova
RPA Developer
[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | Lviv, Ukraine
Linkedin: http://[open contact info](look above in the "contact info" section)

PROFILE SUMMARY

Dynamic RPA Developer with 3.5 years of experience and a Master’s degree in Computer Science. Proven
record of accomplishment in optimizing automation processes (70%) and designing new solutions (30%).
Skilled in effort estimation, bug fixing, and troubleshooting to ensure seamless operations. Strong
communicator with experience in client interaction, team onboarding, and documentation. Committed to
continuous process improvement and solution scalability.

WORK EXPERIENCE

PWC Lviv SDC, Middle RPA Developer September 2024 – Present

 Maintained and optimized 10+ UiPath automation processes, ensuring high stability and minimal
downtime
 Estimated and implemented change requests, reducing process execution time by 60-80%
 Onboarded and coached 2 junior team members, improving team productivity
 Collaborated with stakeholders to partially manage automation roadmaps
 Ensured process documentation was consistently up to date

PWC Lviv SDC, Junior RPA Developer March 2022 – September 2024

 Developed and maintained multiple UI automation solutions in UiPath, streamlining routine tasks
 Investigated and resolved automation bugs, improving reliability and performance
 Regularly communicated with clients to gather requirements and deliver tailored solutions
 Assisted in documentation and testing of automation workflows

EDUCATION

Ivan Franko National University of Lviv, Computer Science September 2023 - December 2024
Lviv, Ukraine — Master

Ivan Franko National University of Lviv, Computer Science September 2019 - June 2023
Lviv, Ukraine — Bachelor

SKILLS

Problem Solving and Troubleshooting
Business Communication and Client Interaction
Time Management and Prioritization
Expectation and Stakeholder Management
Process Analysis and Optimization
TOOLS

RPA and Automation: UiPath, Power Automate, Alteryx
Programming and Scripting: Python, VBA
Data and Visualization: Power BI
Project Management: Trello

LANGUAGES

English – C1
German – B1
Polish – A1

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