- File
Iryna
Customer support representative
Contact information
The job seeker has entered a phone number and email.
Name, contacts and photo are only available to registered employers. To access the candidates' personal information, log in as an employer or sign up.
You can get this candidate's contact information from https://www.work.ua/resumes/15336733/?puid=169982
Uploaded file
This resume is posted as a file. The quick view option may be worse than the original resume.
RPA Developer
[
Linkedin: http://[
PROFILE SUMMARY
Dynamic RPA Developer with 3.5 years of experience and a Master’s degree in Computer Science. Proven
record of accomplishment in optimizing automation processes (70%) and designing new solutions (30%).
Skilled in effort estimation, bug fixing, and troubleshooting to ensure seamless operations. Strong
communicator with experience in client interaction, team onboarding, and documentation. Committed to
continuous process improvement and solution scalability.
WORK EXPERIENCE
PWC Lviv SDC, Middle RPA Developer September 2024 – Present
Maintained and optimized 10+ UiPath automation processes, ensuring high stability and minimal
downtime
Estimated and implemented change requests, reducing process execution time by 60-80%
Onboarded and coached 2 junior team members, improving team productivity
Collaborated with stakeholders to partially manage automation roadmaps
Ensured process documentation was consistently up to date
PWC Lviv SDC, Junior RPA Developer March 2022 – September 2024
Developed and maintained multiple UI automation solutions in UiPath, streamlining routine tasks
Investigated and resolved automation bugs, improving reliability and performance
Regularly communicated with clients to gather requirements and deliver tailored solutions
Assisted in documentation and testing of automation workflows
EDUCATION
Ivan Franko National University of Lviv, Computer Science September 2023 - December 2024
Lviv, Ukraine — Master
Ivan Franko National University of Lviv, Computer Science September 2019 - June 2023
Lviv, Ukraine — Bachelor
SKILLS
Problem Solving and Troubleshooting
Business Communication and Client Interaction
Time Management and Prioritization
Expectation and Stakeholder Management
Process Analysis and Optimization
TOOLS
RPA and Automation: UiPath, Power Automate, Alteryx
Programming and Scripting: Python, VBA
Data and Visualization: Power BI
Project Management: Trello
LANGUAGES
English – C1
German – B1
Polish – A1
Similar candidates
-
Customer support representative
Remote -
Customer support representative
Pervomaisk (Mykolaiv Region), Remote -
Customer support representative
Remote -
Chat Support Manager (чат-підтримка)
Poltava, Remote -
Спеціаліст Service Desk
Kyiv, Kaharlyk , more 2 cities -
Customer support representative
Kyiv