Prokofieva

Name Prokofieva Yevgeniya
Phone [open contact info](look above in the "contact info" section)
E-mail [open contact info](look above in the "contact info" section)
Languages English (B2), Ukrainian (native)

Educational qualifications:

Kharkiv state academy of culture, 2004-2009, Kharkiv, Ukraine
Specialist’s degree, “Documentation and information Management”.

Skills:
- Strong communication and interpersonal abilities
- Proven leadership and team coordination experience
- Detail-oriented with a focus on quality and results
- Flexible and adaptable to dynamic project environments
- Problem-solver with a proactive and analytical mindset

WORKING EXPERIENCE :

Heavensoft
October 2025 - February 2026
Junior Project Manager

- Defined project goals, scope, milestones and resources; managed timelines and budgets
- Coordinated cross-functional teams, prioritized/assigned tasks, tracked delivery progress
- Managed project risks, identified issues and implemented mitigation strategies
- Served as the main point of communication with clients, stakeholders and project team
- Supported management decision-making by providing actionable insights and
recommendations

Nika’s Ecohome
August 2020 – current time
Founder / Eco-concious on-line shop & blog creator / E-commerce & Content strategist

- Built and managed an eco-focused shop and blog
- Wrote original content on ecology, nature and conscious living
- Sourced ethical, low-impact materials and products
- Handled sourcing, logistics, sales and customer care with low-impact solutions
- Grew an engaged, values-driven community across digital channels

August 2019 – August 2020 – maternity leave

UniMedia Digital
June 2018 – April 2019 Supply sales and account manager
May 2019 - June 2019 Senior Supply and account manager

- responsible for Supply business development, negotiated and closing deals.
- optimized the campaign performance with current partners (AOL, Spring Serve, LKQD
platforms).
- reached monthly targets, reporting work.
- responsible for Contract review and revise.
- lead the team to bring the best results.
Adorika Media
December 2016 – July 2017 Video Sales Manager
August 2017 – March 2018 Senior Video Sales Manager

- searched for new partners (direct publishers/advertisers, networks, agencies, DSPs, SSPs)
to work with VAST/VPAID tags on CPM model in English speaking GEOs.
- negotiated, closed deals, built long-term partnerships with potential clients.
- exceeded monthly targets.
- lead, taught and supported new Sales Managers.

Self-employed, January 2016 – December 2017, Private English teacher

- designed and delivered customized English learning programs tailored
to each adult learner’s goals (level A1–C1) and learning style.
- provided structured support in grammar, listening and pronunciation to build
a solid language foundation.
- focused on speaking fluency through conversation-based lessons, real-life scenarios
and practical vocabulary.
- applied a communicative teaching approach and integrated multimedia resources
to create dynamic, engaging lessons.

Training&Self-development center, Jule 2015 – July 2016
Training Sales specialist / Client Relation Manager

- practiced full-cycle sales: prospecting, qualifying, presenting and closing.
- cross-sold and upsold additional training programs based on client needs and interests.
- successfully organized and filled events ranging from 20 to 500 participants.
- consistently reached sales targets, ranked in the top 3 sales managers based on performance.

UpClick Company
July 2013 – February 2014 Customer Support Representative

- handled high volume of customer calls and emails daily.
- resolved billing, technical, and usability issues.
- provided remote support when needed.
March 2014 – June 2015 Reporting analyst
- prepared and analyzed sales, refunds, chargebacks, and commissions using Excel.
- created summary and performance reports on service level, calls and attendance.

Atlantis the Palm, Dubai, UAE. Retail department
January 2012 – April 201, Retail clerk

- welcomed and assisted customers with product selection and inquiries.
- consistently met or exceeded monthly sales targets.
- handled cash/card payments and balanced daily registers.
- managed stock control, inventory requests and deliveries.
- resolved customer complaints and processed refunds professionally.

Self-Employed, July 2011- Dec 2011, Private English teacher

- worked with adult learners from beginner to advanced levels.
- built personalized learning plans from scratch, combining knowledge of grammar,
vocabulary and speaking skills.
- created interactive lessons with dialogues, videos, role-plays and real conversations.
Institute of Mechanical Engineering Problems of A.N. Podgorn,
Sept 2009 - June 2011, 1st category engineer-programmer

- improved library efficiency and readers support by digitizing records and maintaining
a comprehensive database.
- lead the accounting, acquisition, holding periodic surveys of library fund.
- communicated with other libraries, providing service for readers on interlibrary loan.

Training courses:

1.Trainee / IT Project Manager Course / IAMPM - May 2024 - August 2024

Key Learning Areas:

- Project lifecycle (initiation, planning, execution, monitoring, closure)
- Agile, Scrum, and Waterfall methodologies
- Risk management, stakeholder communication, and conflict resolution
- Budgeting, resource allocation and time management
- Requirements gathering, documentation, and quality assurance
- Software development life cycle (SDLC) understanding
- Tools: Jira, Trello, Gantt charts

Project/Assignment Highlight:

Managed a simulated end-to-end IT project, including writing user stories, organizing sprints,
tracking KPIs, and delivering a final project review using Agile methodology.

2.Trainee / American Pronunciation course / English witn Mary - April 2024 - June 2024

Key components of the training:

- Practical exercises in American English pronunciation and accent
- Focus on stress, intonation, and natural rhythm of speech
- Training in clear articulation for fluent and confident communication
- Detailed practice of vowel and consonant sounds
- Techniques to reduce native language interference
- Improvement of overall clarity and comprehensibility in spoken English

3.Trainee / IT Switch course / Global logic – June 2022 - July 2022

Key topics covered:

- Computer hardware fundamentals
- Software types and classification
- Operating systems: architecture and functionality
- Virtualization, containerization, and orchestration
- Basics of algorithms and data structures
- Introduction to programming languages
- Version control systems
- Data encoding and protection
- Fundamentals of databases
- Networking technologies