Владислав

Vladyslav Posylnyi
Customer Support
Lviv, Ukraine

[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section)

PROFILE

I am a talented and hardworking Customer Support representative with 3 years of
support experience. I have excellent communication skills and a desire always to learn something new.
I efficiently adapt to new circumstances easily and cope with new tasks and responsibilities.

EMPLOYMENT HISTORY

Customer Support, Namecheap Dec 2022 – Oct 2025
Lviv
• I learned a lot about working with hosting, domains, DNS, etc.
• Provided technical support to customers via chats and emails.
• I cooperated with other departments.
• Escalated hard cases to higher-level technical support representatives.
• Troubleshoot software, hosting, and web issues using existing manuals and identifying the root cause
of the problem;

EDUCATION

Lviv Polytechnic National University Sep 2017 — Dec 2022
Master's degree in Civil and Building Engineering Lviv

SKILLS

tool(Grafana)

Elasticseach
Ability to Multitask
domain names, etc
Identify, troubleshoot and resolve
I can adapt to any schedule and work at issues
any time of the day
I taught clients how they can solve

Have good time management skills

LANGUAGES

Ukrainian Native speaker English Good working
knowledge