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Work experience

Sales representative

from 06.2025 to 07.2026 (1 year 2 months)
WebForce HQ, Remote (Medicine, pharmacy)

As a Customer Support Representative and Sales Representative at Webforce HQ, I responded to customer inquiries through phone calls. I resolved issues by troubleshooting or escalating complex cases. I maintained accurate customer records in the CRM system. I provided clear information about products, services, and company policies. And I delivered professional, customer-focused support to ensure high levels of customer satisfaction while meeting performance standards.
I achieved and maintained a high customer satisfaction (CSAT) rating by providing prompt, professional, and effective support. I consistently met or exceeded key performance metrics, including response time, first-contact resolution, and service quality targets. I successfully resolved a high volume of customer inquiries while maintaining accurate records and contributing to improved team productivity.

Sales manager

from 11.2023 to 04.2025 (1 year 6 months)
Lumo studios, Remote (Media)

• Designed and implemented a new CRM-driven pipeline strategy that increased lead conversion rates
by 32% within 6 months.
• Supported the team with data entry, record keeping, and inventory tracking.
• Handled basic customer service tasks, such as responding to emails and phone inquiries.
• Helped prepare reports and maintain accurate databases for internal use.

Sales coordinator

from 09.2022 to 06.2023 (10 months)
Flowbit Systems, Remote (IT)

•Implemented an automated lead qualification process using HubSpot, increasing conversion rates
by 33%.
• Recruited, trained, and mentored a high-performing sales team of 20+, implementing quarterly
performance evaluations and incentive programs.
• Collaborated with supply chain and logistics to ensure timely product delivery, reducing delays by
22%.

Sales Representative

from 10.2020 to 08.2022 (1 year 11 months)
Nexora Technologies, Remote (IT)

Managed and mentored a cross-functional team of 8 in sales, marketing, and brand partnerships.
• Grew regional revenue by 65% over 3 years, signing key distributors and expanding into 50+ retail
locations.
• Led brand audits and rebranding for emerging brands, aligning identity with target audiences and
boosting customer retention.

Personal assistant

from 07.2019 to 11.2020 (1 year 5 months)
PennyAI, Remote (IT)

Experienced Personal/Virtual Assistant skilled in providing remote administrative support, managing calendars, scheduling appointments, handling emails, coordinating meetings, conducting research, preparing reports, and maintaining accurate records. Proficient in customer communication, CRM management, document organization, data entry, and supporting daily business operations. Proven ability to manage multiple priorities, improve workflows, maintain confidentiality, and deliver reliable support that enhances productivity and customer satisfaction.

Knowledge and skills

• Organizedness
• Communicability
• Active sales
• Direct sales
• Management of CRM
• B2B Sales
• Handling objections
• Adaptability
• Attentiveness
• B2C Sales
• Persistence
• Responsibility
• Goodwill
• Honesty
• Discipline

Language proficiencies

English — fluent

References

Katherine Sanchez

Katherine Sanchez

HR manager, WebForce HQ