Alexey

Kobychev Alexey Alexandrovich

Main objective: obtaining the position of a customer service / sales staff agent / manager, in a stable, dynamically developing foreign or domestic company. Salary requirements: from $750 per month, full- / part-time employment.
Date of birth: November 9th, 1979; 45 years old.
Marital status: not married, no children.
Address: Kiev, Nivky district.
Telephone: [open contact info](look above in the "contact info" section) (cell), E-mail: [open contact info](look above in the "contact info" section)
Education:
Cuesta Community College, San Luis Obispo, California, U.S.A. An educational institution providing higher and professional education, granting certificates and diplomas.
22.12.2000 – The Degree of Associate of Arts in the Field of Business Administration; – an undergraduate academic degree awarded by community colleges, bachelor's degree-granting colleges and universities upon completion of a course of study usually lasting two years.
22.12.2000 – The Degree of Associate of Arts in the Field of Management; – an undergraduate academic degree awarded by community colleges, bachelor's degree-granting colleges and universities upon completion of a course of study usually lasting two years.
17.12.1999 – The Degree of Associate of Arts in the Field of General Studies; – an undergraduate academic degree awarded by community colleges, bachelor's degree-granting colleges and universities upon completion of a course of study usually lasting two years.
Additional education:
12 years of living in the United States of America, daily communication in English language; 7 years of studying French language.
Customer Service / Sales Staff Experience:
Over 9 years of work at the “Trade Express Magazine”, located in Grover Beach, California, U.S.A., as a technical writer, graphical artist, and customer service / sales staff professional. The magazine was an automotive publication, actively engaging in car and auto parts sales on the U.S. market, while being a part of the “Target Media Partners Corporation”, with a volume of 80,000 issues per week. Over 8 years of work as a technical writer for CAMO-IT / Nexteum / Onyx Enterprises / CARiD / 2DayParts.
Detail oriented, with the ability to take ownership in assisting, researching and resolving all kinds of customer issues. Highly skilled in assisting customers both over the phone and in-person. Hands-on experience in selling products and services in automotive field. Demonstrated ability to provide relevant information to customers regarding available merchandise and possible upgrades.
Answer incoming calls and provide information relevant to the products asked for. Make outbound calls to customers as part of after-sales services. Investigate customer problems and provide fast resolutions. Generate inquiries in order to resolve customer issues not resolved over the phone. Professionally answered account-related questions, in a fast-paced and busy work car and auto parts sales environment.
Professional skills:
• Solid foundation of customer care and relations, with vast experience in the field;
• Welcoming customers and building relations with clients, in order to reach mutual understanding, while maintaining quality assurance;
• Efficiently handling multiple calls and computer applications; troubleshooting customer accounts and providing one-call resolutions;
• Exhibited a sense of problem solving and active listening skills, so as to meet the needs of customers and achieve customer satisfaction;
• Demonstrated a commitment to providing exceptional internal customer service and trusted support;
• Structured and maintained all car and auto parts sales business contacts within the area, which included any and all follow-up actions;
• Resolving all developing / ongoing questions with end-users; managing a team to meet preset deadlines and goals;
• Profound ability to handle dissatisfied customers and resolve problems effectively, while working with diverse and multicultural clientele;
• Handling business correspondence / mail about different technical questions (reclamations, user’s manuals, etc.);
• Collaborated with upper management to authorize refunds and returns;
Languages proficiency:
Russian, Ukrainian – native; English – native; French – advanced.
Computer skills:
Advanced user of MS Office (Word, Excel, Power Point, Access, Outlook); extensive skills in working with Adobe Creative Suite (Photoshop, Illustrator, In Design, Flash, Acrobat); skills in working with Internet Explorer, Opera, Google Chrome.
Personal qualities:
Analytical thinking, competence, responsibility, commitment, being goal oriented, organizational skills, quick learner, desire for professional growth, ability to select / systematize information, ability to assess information quickly and act accordingly, being positively proactive, standing for something, keeping your word, being honest.