Marina

Marina Kes
Customer Support
Valencia, Valencian Community, Spain | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

Professional Summary
Customer Support & Customer Success Specialist with hands-on experience supporting worldwide customers through
Etsy and Shopify. Experienced in resolving product, order and delivery-related inquiries, managing product listings, and
maintaining clear, efficient customer communication in English, Russian and Ukrainian. Familiar with digital and AI tools,
and interested in applying AI to customer support, workflow automation, and operational efficiency. Quick learner with
strong problem-solving skills, attention to detail, and the ability to adapt to new tools and fast-paced environments.

SKILLS
• Communication & • Collaboration & Teamwork • Problem Solving & Conflict • Adaptability & Learning
Empathy • AI-Powered Solutions: Resolution Agility
• Customer Support | DeepL, GPT, Claude Code, • Multilingual • Content Optimization &
Customer Success | Etsy | Gemini, Notion AI Communication & Editing: Strong editing and
Shopify | CRM tools | Written Localization: English proofreading skills, with
Communication | Zapier (B2-C1), Russian (Native), an eye for tone, clarity,
Ukrainian (Native), Spanish and consistency to enhance
(A2). customer communication.

EMPLOYMENT HISTORY
Customer Support & Translation Intern, Vsesvit-Info, Ukraine
May 2023 to Jul 2023
• Provided multilingual customer support (English, Russian, Ukrainian), handling
30+ inquiries per day and resolving all issues on first contact.
• Translated and localized 50+ technical and business documents with 98% linguistic accuracy, supporting product
launches in new markets.
Customer Representative & E-commerce Manager , olpr.Leather Goods Co., Global
Dec 2025 to May 2026
• Provided customer support to worldwide customers regarding orders, products, shipping, and delivery issues.
• Communicated with customers in English, handled inquiries, and worked to resolve issues efficiently and
professionally.
• Collaborated with shipping and delivery providers to track orders, clarify delivery issues, and follow up on
shipments.
• Created and submitted shipping-related requests and processed orders to ensure accurate and timely fulfillment.
• Streamlined day-to-day operations across Etsy and Shopify, including order processing, customer communication,
and listing management.
• Generated regular reports and tracked operational information to support daily workflow and order management.

EDUCATION
Ukraine
Bachelor Degree, Foreign Languages and Linguistics, Sept 2019 to Jun 2023

Self-directed&Coursera
AI & Customer Service Automation Training, 2023
Developing and experimenting with AI tools, including GPT-based chatbots and automated responses, to enhance
customer support workflows.
Ukraine
Photography Course, Jan 2019 to Jan 2021
Completed a self-directed photography course, building skills in creative content creation and visual storytelling.

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