Ukraine's #1 job service
Marina
Менеджер підтримки користувачів
- Considering positions:
- Менеджер підтримки користувачів, Customer service specialist
- Age:
- 24 years
- City of residence:
- Zhytomyr
- Ready to work:
- Remote
Contact information
The job seeker has provided: Phone numberEmailMessenger
Name, contacts and photo are only available to registered employers. To access the candidates' personal information, log in as an employer or sign up.
You can get this candidate's contact information from https://www.work.ua/resumes/15679630/
Uploaded file
Quick view
version
This resume is posted as a file. The quick view option may be worse than the original resume.
Marina Kes
Customer Support
Remote (EU), Spain | [open contact info ](look above in the "contact info" section) | [open contact info ](look above in the "contact info" section) | LinkedIn
Professional Summary
Customer Representative with hands-on e-commerce experience, handling up to 70 customer conversations a day
across Etsy, Shopify and Gmail for an international online store. Resolves order and delivery issues with patience
and clear, regular updates, and works directly with carriers on lost parcels and claims. Fluent written English, native
Russian/Ukrainian and learning Spanish.
SKILLS
• Customer Support: de-escalation, claims and carrier • Tools: Etsy, Shopify, Gmail, Google Sheets, Slack,
coordination, order and shipment tracking, written ChatGPT, Claude, DeepL
communication
EMPLOYMENT HISTORY
Customer Representative & E-commerce Manager, olpr.Leather Goods Co., Remote
Dec 2025 to May 2026
• Handled up to 70 customer conversations daily across Etsy, Gmail and Shopify, for customers mainly in the US and
Europe.
• Managed lost-parcel cases: traced shipments with carriers, opened claims and followed up with customers for a
month until resolution.
• Maintained a CSAT score of up to 95%, replying within a 1-minute window with up to 5 chats simultaneously.
• Processed 60+ orders daily and recorded order details in Google Sheets.
• Edited up to 10 product listings daily: descriptions, photos and copy.
• Used ChatGPT, Claude and DeepL to draft replies and checked every answer before sending.
Customer Support & Translation Intern, Vsesvit-Info, Ukraine
May 2023 to Jul 2023
• Managed 30+ daily customer inquiries in English, Russian, and Ukrainian, consistently achieving a 100% First
Contact Resolution rate.
• Translated and localized 50+ technical and business documents with 98% linguistic accuracy.
• Facilitated successful market entry strategies, supporting the launch of products in newly targeted regions.
Career break (maternity leave)
Jul 2023 to Dec 2025
EDUCATION
Zhytomyr Ivan Franko State University, Ukraine
Bachelor Degree, Foreign Languages and Linguistics, Sept 2019 to Jun 2023
Coursera (self-directed)
AI & Customer Service Automation Training, 2023
Developing and experimenting with AI tools, including GPT-based chatbots and automated responses, to enhance
customer support workflows.
Ukraine
Photography Course, Jan 2019 to Jan 2021
Completed a self-directed photography course, building skills in creative content creation and visual storytelling.
Languages
Russian, Ukrainian, English, Spanish
Page 1
Customer Support
Remote (EU), Spain | [
Professional Summary
Customer Representative with hands-on e-commerce experience, handling up to 70 customer conversations a day
across Etsy, Shopify and Gmail for an international online store. Resolves order and delivery issues with patience
and clear, regular updates, and works directly with carriers on lost parcels and claims. Fluent written English, native
Russian/Ukrainian and learning Spanish.
SKILLS
• Customer Support: de-escalation, claims and carrier • Tools: Etsy, Shopify, Gmail, Google Sheets, Slack,
coordination, order and shipment tracking, written ChatGPT, Claude, DeepL
communication
EMPLOYMENT HISTORY
Customer Representative & E-commerce Manager, olpr.Leather Goods Co., Remote
Dec 2025 to May 2026
• Handled up to 70 customer conversations daily across Etsy, Gmail and Shopify, for customers mainly in the US and
Europe.
• Managed lost-parcel cases: traced shipments with carriers, opened claims and followed up with customers for a
month until resolution.
• Maintained a CSAT score of up to 95%, replying within a 1-minute window with up to 5 chats simultaneously.
• Processed 60+ orders daily and recorded order details in Google Sheets.
• Edited up to 10 product listings daily: descriptions, photos and copy.
• Used ChatGPT, Claude and DeepL to draft replies and checked every answer before sending.
Customer Support & Translation Intern, Vsesvit-Info, Ukraine
May 2023 to Jul 2023
• Managed 30+ daily customer inquiries in English, Russian, and Ukrainian, consistently achieving a 100% First
Contact Resolution rate.
• Translated and localized 50+ technical and business documents with 98% linguistic accuracy.
• Facilitated successful market entry strategies, supporting the launch of products in newly targeted regions.
Career break (maternity leave)
Jul 2023 to Dec 2025
EDUCATION
Zhytomyr Ivan Franko State University, Ukraine
Bachelor Degree, Foreign Languages and Linguistics, Sept 2019 to Jun 2023
Coursera (self-directed)
AI & Customer Service Automation Training, 2023
Developing and experimenting with AI tools, including GPT-based chatbots and automated responses, to enhance
customer support workflows.
Ukraine
Photography Course, Jan 2019 to Jan 2021
Completed a self-directed photography course, building skills in creative content creation and visual storytelling.
Languages
Russian, Ukrainian, English, Spanish
Page 1
Similar candidates
-
Customer service manager
Remote, Dnipro -
Customer service manager
Remote -
Customer service manager
Remote -
Спеціаліст підтримки користувачів
15000 UAH, Remote -
Customer success specialist
35000 UAH, Remote, Ternopil -
Client service representative
Remote, Kharkiv
Compare your requirements and salary with other companies' jobs:
The candidate's resume is posted at https://www.work.ua/resumes/15679630/