Oghenevware

Oghenevware Inawairhe
Remote | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) Fluent in English (C2)

Professional summary

Proactive and results-oriented Customer Service & Support professional with over 5 years of
experience in client relations, lead generation, and administrative support. Skilled in using modern
tools and technologies to streamline processes, enhance customer satisfaction, and drive business
growth. Adept at multitasking, problem-solving, and fostering strong client relationships in
fastpaced environments.

Experience

Lead Generation Manager

Remote Employees Ukraine – Remote | June 2025 – Present

• Identify and qualify prospective clients through targeted outreach and online research using
LinkedIn, Sales Navigator, Google, and other tools.

• Search and collect B2B contacts, ensuring data accuracy through validation and enrichment
processes.
• Generate high-quality lead lists to support customer sales departments.
• Participate in launching targeted email campaigns and prepare personalized outreach
emails.
• Maintain and update CRM systems with accurate lead and client information.
• Work extensively with Google Sheets, Excel to manage and analyze lead data.
• Utilize AI tools (ChatGPT, Gemini, Grok, Claude) to enhance lead generation efficiency.
• Coordinate with sales teams to ensure smooth lead handovers and effective follow-ups.

Cold Call Operator
Altogeneration (Remote) Ukraine March 2025 – May 2025

• Engaged potential customers via outbound calls, maintaining a high conversion and
retention rate.
• Responded to queries and objections with empathy and product knowledge, aligning with
customer expectations.
• Documented daily interactions and patterns to improve team scripts and workflows.
Sales Manager

Dinning Delight | Dec 2022 – Jan 2025

• Oversaw a team of 10+ sales associates, improving customer engagement through
feedback-driven strategies.
• Monitored public reviews and feedback on platforms like Google and Facebook, resolving
disputes professionally.
• Designed customer retention plans that increased recurring business by 30%.

Front Desk Receptionist

Charleson Luxury Hotel | Sep 2020 – Nov 2021

• Delivered premium customer service, resolving complaints with professionalism and speed.
• Managed bookings and guest inquiries, using hotel CRM software for logging and
followups.
• Provided detailed reports on customer feedback trends for management action.

Cashier

Wakyz | Oct 2013 – Aug 2014

• Handled high volumes of transactions efficiently and accurately.
• Resolved customer billing issues and complaints tactfully.
• Trained new hires on best practices in customer service and POS handling.

Education

B.Sc Plant Science and Biotechnology

University of Port Harcourt, Nigeria

Skills & abilities

• Customer Service & Support
• Complaint Handling and Problem Solving
• Lead Generation
• CRM Familiarity and Fast Adaptation
• Google Workspace (Docs, Sheets, Slides, Gmail)
• AITools: ChatGPT, Gemini, Grok, Claude
• Notion & Knowledge Management
 • Empathy, Patience & Clear Communication
• Attention to Detail and Time Management
• Bug Reporting & Escalation
• Team Collaboration
• Organized & Responsible
• Fast Learner & Tech-Savvy
• Fluent in English (C2)
• Flexibility in Scheduling (Weekends/Nights)

Additional Skills & Interests

• Familiar with remote work best practices
• Strong interest in professional growth and continuous learning
• Enthusiastic about customer care, wellness, and technology
• Comfortable with fast-paced, dynamic work environments