Antonia

Antonia Inawairhe
[open contact info](look above in the "contact info" section) · [open contact info](look above in the "contact info" section) · http://[open contact info](look above in the "contact info" section)
Nigeria

PROFESSIONAL SUMMARY
Empathetic and results-oriented Customer Support Professional with extensive experience in outbound and inbound
communication, issue resolution, and client relationship management. Proven ability to handle customer inquiries
with patience and clarity, turning challenging situations into positive outcomes. Skilled in using CRM systems and
support tools to efficiently manage and resolve customer tickets, ensuring high satisfaction and retention rates.

SKILLS & COMPETENCIES
Customer Support: Issue resolution, Communication: Inbound calls, Tools & Technology: CRM systems,
Active listening, Empathy Outbound calls, Professional Google workspace, Help desk
Customer retention, etiquette, Clear explanation, software, POS systems.
Complaint Handling. Patient demeanor.
Core Strengths: Adaptability,
Problem solving, Time management,
Resilience, Team collaboration,
Attention to detail.

PROFESSIONAL EXPERIENCE

Customer Service Representative (Outbound) | Melbet | Remote
February 2025 – June 2025
• Conducted proactive outbound calls to customers, leveraging communication skills to provide information
and resolve issues, directly contributing to customer retention efforts
• Addressed customer inquiries and objections with empathy and product knowledge, maintaining high
satisfaction rates
• Documented customer interactions and feedback to improve service strategies and team workflows

Cold Call Operator | Altogeneration | Remote
January 2025 – February 2025

• Engaged with potential customers through outbound calls, utilizing active listening and clear
communication to identify needs and provide solutions.

• Developed resilience and adaptability in a fast-paced calling environment, consistently meeting call volume
targets.

• Provided feedback on call scripts based on customer interactions, contributing to more effective team
communication strategies.
Lead Generation Manager | RemotEmployees | Remote

July 2025 – October 2025

• Utilized strong communication skills to identify and qualify potential B2B clients through targeted outreach.
• Maintained accurate records of all client interactions in CRM systems, ensuring clear and organized
information for follow-up.
• Enhanced lead data accuracy and reliability by implementing rigorous validation and enrichment processes
for all collected contact information
• Supported sales team efficiency by generating and delivering high-quality, targeted lead lists, facilitating a
smoother sales pipeline
• Boosted lead generation productivity by integrating AI tools (ChatGPT, Gemini, Claude) to automate research
and personalize outreach email drafts

Science Teacher | National Youth Service Corps (NYSC) - Golden Galaxy Group of Schools | Port Harcourt
February 2024 – January 2025
• Developed and delivered engaging lesson plans for science subjects, catering to diverse learning styles and
improving overall class comprehension.
• Fostered a positive and inclusive classroom environment, resulting in increased student participation and a
reduction in behavioral issues.
• Organized and supervised practical laboratory sessions, enhancing students' hands-on learning experience
and understanding of scientific concepts.

Sales Manager | Dinning Delight Fast Food | Nigeria

December 2022 – January 2024
• Addressed customer feedback and resolved disputes professionally, improving overall customer satisfaction.
• Led a team focused on enhancing customer engagement and service quality.
• Increased recurring business by 30% through the design and execution of a targeted customer retention plan
• Proactively managed the company's online reputation by monitoring and professionally responding to
reviews on Google and Facebook

Front Desk Receptionist | Charleston Luxury Hotel | Nigeria

September 2020 – November 2021
• Delivered premium customer service, resolving guest complaints with professionalism and speed to maintain
the hotel's high standards.
• Utilized hotel CRM software to efficiently manage bookings, guest inquiries, and feedback reporting.
• Coordinated seamlessly with housekeeping and maintenance departments to ensure guest room readiness
and address requests promptly.

Cashier & Customer Service | Wakyz Fast Food | Nigeria
March 2014 – September 2015
• Managed high-volume cash and electronic transactions with pinpoint accuracy, ensuring till balance at the
end of each shift.
• Provided friendly and efficient service at the point of sale, enhancing the customer experience and
encouraging repeat business.
 • Addressed and resolved customer billing inquiries and complaints tactfully, preserving customer loyalty and
the restaurant's reputation.

EDUCATION & CERTIFICATION
B.Sc Plant Science and Biotechnology
University of Port Harcourt, Nigeria
Graduated 2021

ADDITIONAL SKILLS & INTERESTS

• Familiar with remote work best practices
• Strong interest in professional growth and continuous learning
• Fluency in English
• Beginner in French