Augustina

Augustina Profile
Kreminskaya Responsibility, honesty, sociability, attention to details, discipline,psychological and
physical stability, punctuality

Details
Studies and education
Uzhhorod
School #3 of I-III levels with extensive learning of English, Uzhhorod
Ukraine
2001 — 2011
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section) Tourism, Uzhgorod National University, Uzhhorod
m 2011 — 2012

Arts Management, International Business School, Budapest
Skills 2012 — 2015

Tech-Savviness
Management and Administration, Svalyavsk branch of the West Ukrainian
Communication National University
2017 — 2021
Interpersonal Skills

Organizational Abilities
Details
Problem-Solving
Email
Time Management [open contact info](look above in the "contact info" section)
Customer Service
Telephone
Multitasking [open contact info](look above in the "contact info" section)
Meticulous attention to details

Adaptability Work experience
CRM systems
Crowd scene actor, OpenCasting, Budapest

Conflict Resolution & Customer Technical Support Analyst Level1, CPL Jobs/ Hewlett Packard Enterprise/
Retention Shell, Budapest
CRM Tools & Data Management Provided administrative support for the management team, marketing and sales
department, an human resource department and planned, overseen events for
Team Collaboration Tools
children and adults.
(Confluence, Notion, Jira)
Administrative assistance/ Bartender-waiter, Children's Entertainment
Onboarding & Training Support
Center "Happy Boom"
for New Team Members
2017 — PRESENT

Customer Support & Client Provided administrative support for the management team, marketing and sales
Communication (email, chat, department, an human resource department and planned, overseen events for
phone) children and adults.

Curatorial volunteer, ArtForward, Budapest
Languages
Hostes, Airbnb, Budapest
Hungarian
Customer Support Representative , EverHelp/Genesis
English
SEPTEMBER 2024 — SEPTEMBER 2025

Ukrainian
•
Russian Delivered multi-channel customer support (email, chat) with focus on timely and
efficient issue resolution.

•
Consistently met SLA and achieved high customer satisfaction (CSAT).

•
 Collaborated with internal teams to resolve complex cases and improve support
processes.

Courses
Stylist

English

Professional

Hungarian

Ableton

Hobbies
Djing

sport